Customer Account Coordinator

Travelpro is a globally respected company specializing in the design and manufacture of high-quality luggage and travel accessories. Founded by Bob Plath, a commercial airline pilot with extensive travel experience, Travelpro was born out of a desire to create more durable, functional, and traveler-friendly luggage solutions. The company prides itself on innovation, durability, and customer satisfaction, making it a leader in the travel goods industry. Travelpro understands that its people are its greatest asset and strives to foster a work environment where individual achievement is celebrated and employees are recognized and rewarded for their contributions. This commitment to excellence has helped Travelpro build a culture centered around respect, inclusivity, and continuous improvement. They are an equal opportunity employer dedicated to workforce diversity and inclusion, ensuring fair consideration for all applicants regardless of personal characteristics protected by law. Travelpro also maintains a drug-free workplace environment, emphasizing professionalism and safety in all areas of operation.

The Customer Account Coordinator position is an integral part of Travelpro's Customer Services Team. This role offers an excellent opportunity for individuals with prior customer service or administrative experience to further develop skills in order processing, customer management, and account support. The coordinator will be responsible for ensuring smooth order management and providing responsive account coordination, all aimed at maintaining high levels of customer satisfaction while supporting internal operational efficiency. The role requires meticulous attention to detail, effective organizational skills, and the ability to thrive in a fast-paced, collaborative environment.

As a Customer Account Coordinator, the individual will accurately enter and process customer orders with adherence to account guidelines and shipping windows, monitor order status, and proactively communicate updates to customers and internal teams. Coordination with customers' transportation teams or systems will be necessary to streamline shipment routing and logistics. Staying current on account requirements, vendor compliance updates, and shipping policies is critical to avoid chargebacks and other operational setbacks.

Collaborating cross-functionally, the coordinator will work closely with teams such as Sales, Inventory, and Accounting to resolve issues related to orders, inventory availability, and invoicing. The role also involves running regular shipment status and compliance reports, maintaining accurate records, and supporting the broader Customer Service team to meet department goals and foster exceptional customer experiences. Candidates must be comfortable using Microsoft Excel and other Office applications, have strong communication abilities, and adopt a proactive problem-solving approach.

The position is based primarily in an office environment, requiring physical activity like standing, walking, and occasional lifting up to 35 lbs. Flexibility in working hours may be required to meet customer deadlines, and the ability to manage multiple tasks efficiently is essential. This role is not eligible for visa sponsorship, including sponsorship following OPT or STEM OPT. Travelpro offers a positive and inspiring company culture that values teamwork, continuous improvement, ownership, and fun. Employees benefit from paid time off, company holidays, comprehensive health benefits including medical, dental, and vision coverage, health savings accounts, wellness programs, a 401K company match, and engagement through employee resource groups promoting social well-being and community awareness.