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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Paid Time Off
Company-paid holidays
Flexible work schedules
Medical insurance
Dental Insurance
Vision Insurance
health savings accounts
wellness programs
401k Company Match
Employee Resource Groups
Job Description
Travelpro is a globally respected company specializing in the design and manufacture of high-quality luggage and travel accessories. Founded by Bob Plath, a commercial airline pilot with extensive travel experience, Travelpro was born out of a desire to create more durable, functional, and traveler-friendly luggage solutions. The company prides itself on innovation, durability, and customer satisfaction, making it a leader in the travel goods industry. Travelpro understands that its people are its greatest asset and strives to foster a work environment where individual achievement is celebrated and employees are recognized and rewarded for their contributions. This commitment to excellence has... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years of experience in customer service order management or administrative support
- Comfortable using Microsoft Excel for basic spreadsheets including sorting data running simple reports and updating order information
- Proficiency with other Microsoft Office applications such as Word and Outlook
- Strong time management and organizational skills
- Clear written and verbal communication abilities
- Attention to detail and a proactive approach to solving problems
Job Qualifications
- High school diploma or equivalent
- Some college coursework is a plus but not required
- 2+ years of experience in customer service order management or administrative support
- Comfortable using Microsoft Excel for basic spreadsheets including sorting data running simple reports and updating order information
- Proficiency with other Microsoft Office applications such as Word and Outlook
- Strong time management and organizational skills
- Clear written and verbal communication abilities
- Attention to detail and a proactive approach to solving problems
Job Duties
- Accurately enter and process customer orders ensuring compliance with account guidelines and shipping windows
- Monitor order status and proactively communicate updates to customers and internal teams
- Coordinate shipment routing and logistics details with customers' transportation teams or systems
- Stay current on account requirements vendor compliance updates and shipping policies to help avoid chargebacks
- Work closely with Sales Inventory and Accounting to resolve questions or issues related to orders inventory availability and invoicing
- Run standard shipment status and compliance reports
- Help maintain accurate records and documentation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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