Custodial Zone Manager

ABM is one of the world’s largest providers of facility services and solutions, committed to creating cleaner, healthier, and more sustainable environments. Established in 1909, ABM has grown into a global organization with annualized revenues approaching $8 billion and over 100,000 team members across more than 350 offices in the United States, United Kingdom, Republic of Ireland, and other international locations. The company offers a comprehensive suite of services that range from janitorial and engineering to energy solutions and mission-critical operations, serving a diverse array of industries including commercial office buildings, universities, hospitals, airports, data centers, manufacturing plants, and entertainment venues. ABM prides itself on its dedication to client satisfaction, innovation in facility management, and fostering a workplace culture that values diversity, inclusion, and equal opportunity. The organization also supports veterans and individuals with disabilities, ensuring equal access to career opportunities and reasonable accommodations as needed.

The Custodial Zone Manager role at ABM is a vital leadership position responsible for overseeing contracted custodial services within a designated building or campus. This position entails ownership of both operational and administrative activities with a strategic focus on cost control and quality standards compliance. The incumbent will lead the recruitment, training, and management of a team of professional employees and supervisors, while maintaining strong client relationships to ensure service delivery meets or exceeds expectations. This full-time position follows a Monday through Friday schedule from 9 AM to 5 PM Eastern Standard Time, offering an annual salary range of $80,000 to $85,000, depending on the candidate’s experience, education, location, and skill alignment.

The role demands a proactive leader who can identify opportunities for process improvement, implement effective changes, and foster a safety-conscious work environment. The Custodial Zone Manager is charged with motivating the team, supporting organizational changes, and ensuring operational tasks align with department and contractual requirements. Daily responsibilities include performing quality control inspections, adapting plans to meet operational challenges, conducting time studies to optimize staff allocation, and pursuing revenue growth opportunities by offering additional or periodic services. Moreover, the manager will engage in performance management through coaching, setting clear job expectations, and applying disciplinary measures when necessary.

In addition to operational leadership, the Custodial Zone Manager plays a crucial role in client satisfaction and business growth by maintaining robust client interactions and driving continuous improvement. This position requires a blend of strong leadership, organizational, and communication skills, coupled with technical knowledge of custodial service techniques, materials, equipment, and management software. Candidates with relevant certifications such as Certified Custodial Technician (CCT) or Cleaning Management Institute (CMI) credentials are preferred.

ABM offers a competitive and comprehensive benefits package designed to support the well-being of its employees and their families, further emphasizing the company’s commitment to its workforce. As a part of ABM, the Custodial Zone Manager will join a well-established, dynamic company that values performance, sustainability, and professional growth opportunities.