Custodial Operations Manager (Evening Shift)

Charleston, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Comprehensive benefits package

Employee benefits program

Training and development opportunities

equal opportunity employment

reasonable accommodation for disabilities

Military Friendly employer

Career advancement opportunities

Job Description

ABM is a leading global provider of facility services and solutions, recognized for its commitment to creating cleaner, healthier, and more sustainable environments. Established in 1909, ABM has grown to serve over 20,000 clients with annualized revenues nearing $8 billion, supported by a dedicated workforce exceeding 100,000 team members across more than 350 offices worldwide, including the United States, the United Kingdom, and the Republic of Ireland. The company specializes in a broad spectrum of services, ranging from janitorial and engineering to parking, electrical, HVAC, landscaping, and mission-critical solutions across diverse industries such as commercial office buildings, universities, airports, hospitals, manufacturing plants, data centers, and entertainment venues. ABM prides itself on fostering an inclusive, diverse, and military-friendly workplace equipped with comprehensive training programs and career development opportunities. The company is an Equal Opportunity Employer, committed to providing accommodations to individuals with disabilities and upholding strict legal compliance through programs like E-Verify.

The Custodial Operations Manager plays a pivotal role within ABM by overseeing the evening custodial operations at a major medical university campus. This leadership position entails managing cleaning services across a wide array of facilities including academic buildings, research laboratories, clinical environments, administrative offices, and public spaces, to maintain a safe, clean, and welcoming atmosphere for a diverse population that includes students, faculty, staff, patients, and visitors. The role requires the development and implementation of effective staffing plans, cleaning schedules, and service standards tailored to the unique needs of this complex environment. The manager is responsible for ensuring consistent service quality through regular inspections, audits, and monitoring of key performance indicators. This position demands not only operational oversight but also direct engagement with a large custodial team, involving recruitment, training, mentoring, and performance management, fostering a culture grounded in accountability, professionalism, safety, and customer service.

Furthermore, the Custodial Operations Manager must exhibit strong problem-solving and organizational skills to address service deficiencies and implement corrective actions promptly. They work closely with campus stakeholders to align custodial services with evolving organizational needs while maximizing operational efficiency and cost-effectiveness. The role requires adherence to stringent safety protocols, including the proper use of personal protective equipment and cleaning chemicals, to safeguard all occupants and comply with regulatory and contractual obligations. Flexibility to work evening shifts and respond to emergency situations or special events is essential. Through comprehensive record-keeping and continuous improvement initiatives, the Custodial Operations Manager ensures that the custodial operations contribute significantly to maintaining a sustainable and healthy campus environment, reflecting ABM’s broader mission and values.

Job Requirements

High school diploma or GED required
3-5 years of relevant custodial or facilities management experience
Experience supervising large teams preferred
Strong leadership skills
Knowledge of custodial cleaning methods and safety procedures
Experience with labor scheduling and performance management
Proficiency in Microsoft Office
Ability to work evening shifts and respond to emergencies
Effective organizational and problem-solving abilities

Job Qualifications

High school diploma or GED required
Associate's or Bachelor's degree preferred
Minimum of 3-5 years of custodial, facilities, environmental services, or operations management experience
Prior experience supervising large teams in healthcare, higher education, research, or institutional environments preferred
Strong leadership, organizational, and problem-solving skills
Knowledge of custodial best practices, cleaning methods, equipment, and safety procedures
Experience with labor management, scheduling, performance management, and employee development
Proficiency with Microsoft Office and facility management or work order systems
Ability to work evenings and respond to operational needs outside of regular business hours when necessary

Job Duties

Direct and oversee evening custodial operations across multiple campus facilities including classrooms, laboratories, offices, clinical environments, and public spaces
Develop and implement staffing plans, cleaning schedules, and service standards to ensure consistent and efficient service delivery
Monitor operational performance through inspections, audits, and key performance indicators
Ensure proper staffing coverage during evening operations, including emergency response situations and special events as needed
Enforce all safety policies and procedures, including proper use of personal protective equipment and cleaning chemicals
Maintain compliance with client expectations, contractual requirements, and regulatory standards
Recruit, train, mentor, and supervise custodial personnel, including supervisors, leads, and frontline team members
Establish performance expectations and conduct regular performance evaluations
Foster a culture of accountability, professionalism, safety, and customer service
Manage employee scheduling, labor allocation, attendance, overtime, and workforce productivity
Support employee development through ongoing coaching and training initiatives
Conduct routine facility inspections and quality audits to ensure adherence to established cleanliness standards
Address service deficiencies promptly and implement corrective action plans as necessary
Identify opportunities to improve operational efficiency, service quality, and cost-effectiveness
Collaborate with campus stakeholders to ensure custodial services align with organizational needs and expectations
Maintain accurate records related to inspections, staffing, training, safety compliance, and operational performance