Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee training programs
Employee assistance program
Life insurance
Job Description
ABM is a global leader in facility services, renowned for delivering a broad range of comprehensive solutions that create cleaner, healthier, and more sustainable environments. Established in 1909, ABM has grown to become one of the world's largest providers of facility services, supporting over 20,000 clients with an annual revenue nearing $8 billion. With a workforce exceeding 100,000 team members across more than 350 offices worldwide, ABM serves a diverse set of industries including commercial office buildings, universities, airports, hospitals, data centers, manufacturing plants, entertainment venues, and many others. ABM's integrated services encompass janitorial, engineering, parking, electrical and lighting, HVAC and mechanical, energy and EV charging infrastructure, landscaping, and mission-critical solutions.
The Custodial Operations Manager role at ABM offers a unique opportunity to lead and manage custodial services across a major medical university campus during the evening shift. This role is specifically focused on overseeing cleaning operations in various critical environments such as academic buildings, research laboratories, clinical areas, administrative offices, and shared public spaces. As the custodial operations leader during the evening hours, the successful candidate plays a pivotal role in ensuring that students, faculty, staff, patients, and visitors experience a safe, clean, and welcoming campus environment.
This position demands a strategic and hands-on leader who can develop and implement effective staffing plans, cleaning schedules, and quality service standards to drive operational excellence. The Custodial Operations Manager is accountable for monitoring performance through inspections, audits, and key metrics, ensuring compliance with client expectations, contractual obligations, and regulatory guidelines. They must maintain a proactive stance on safety by enforcing policies related to the use of personal protective equipment and chemical handling. Responding efficiently to emergency situations and special events is another critical aspect of this role, ensuring continuous support for campus operations outside of typical business hours.
In addition to operational leadership, this role emphasizes team leadership and development. The manager is responsible for recruiting, training, mentoring, and supervising a diverse custodial workforce, which includes supervisors, leads, and frontline team members. They must establish clear performance expectations, conduct evaluations, and foster a culture that values accountability, professionalism, safety, and exceptional customer service. Managing labor allocation, employee scheduling, attendance, and overtime are all within the scope of responsibilities, alongside supporting ongoing employee development through coaching and training programs.
Quality assurance and continuous improvement are central to this role's success. The Custodial Operations Manager will conduct regular facility inspections and audits to maintain high standards of cleanliness and promptly address any service deficiencies with corrective action plans. Identifying opportunities to enhance operational efficiency, improve service quality, and control costs is vital. Collaboration with various campus stakeholders ensures alignment of custodial services with organizational needs and expectations. Documenting inspection results, staffing records, training activities, safety compliance, and operational performance is essential to maintain transparency and facilitate continuous improvement.
This is an evening shift position, with hours that may vary based on operational demands, requiring flexibility and a commitment to meeting the unique needs of a dynamic educational and clinical environment. ABM offers a comprehensive benefits package, underscoring its commitment to the wellbeing and professional growth of its employees. Candidates looking to join a mission-driven company that values integrity, innovation, and exceptional service will find this opportunity rewarding. The Custodial Operations Manager position is crucial for upholding the standards of cleanliness, safety, and professionalism that define the ABM brand and the client institutions it serves.
The Custodial Operations Manager role at ABM offers a unique opportunity to lead and manage custodial services across a major medical university campus during the evening shift. This role is specifically focused on overseeing cleaning operations in various critical environments such as academic buildings, research laboratories, clinical areas, administrative offices, and shared public spaces. As the custodial operations leader during the evening hours, the successful candidate plays a pivotal role in ensuring that students, faculty, staff, patients, and visitors experience a safe, clean, and welcoming campus environment.
This position demands a strategic and hands-on leader who can develop and implement effective staffing plans, cleaning schedules, and quality service standards to drive operational excellence. The Custodial Operations Manager is accountable for monitoring performance through inspections, audits, and key metrics, ensuring compliance with client expectations, contractual obligations, and regulatory guidelines. They must maintain a proactive stance on safety by enforcing policies related to the use of personal protective equipment and chemical handling. Responding efficiently to emergency situations and special events is another critical aspect of this role, ensuring continuous support for campus operations outside of typical business hours.
In addition to operational leadership, this role emphasizes team leadership and development. The manager is responsible for recruiting, training, mentoring, and supervising a diverse custodial workforce, which includes supervisors, leads, and frontline team members. They must establish clear performance expectations, conduct evaluations, and foster a culture that values accountability, professionalism, safety, and exceptional customer service. Managing labor allocation, employee scheduling, attendance, and overtime are all within the scope of responsibilities, alongside supporting ongoing employee development through coaching and training programs.
Quality assurance and continuous improvement are central to this role's success. The Custodial Operations Manager will conduct regular facility inspections and audits to maintain high standards of cleanliness and promptly address any service deficiencies with corrective action plans. Identifying opportunities to enhance operational efficiency, improve service quality, and control costs is vital. Collaboration with various campus stakeholders ensures alignment of custodial services with organizational needs and expectations. Documenting inspection results, staffing records, training activities, safety compliance, and operational performance is essential to maintain transparency and facilitate continuous improvement.
This is an evening shift position, with hours that may vary based on operational demands, requiring flexibility and a commitment to meeting the unique needs of a dynamic educational and clinical environment. ABM offers a comprehensive benefits package, underscoring its commitment to the wellbeing and professional growth of its employees. Candidates looking to join a mission-driven company that values integrity, innovation, and exceptional service will find this opportunity rewarding. The Custodial Operations Manager position is crucial for upholding the standards of cleanliness, safety, and professionalism that define the ABM brand and the client institutions it serves.
Job Requirements
- high school diploma or ged required
- minimum of 3 to 5 years of relevant management experience
- ability to work evening shifts and respond to operational needs outside regular hours
- knowledge of custodial cleaning methods equipment and safety protocols
- strong leadership and organizational skills
- proficiency in microsoft office and facility management or work order systems
- prior experience supervising teams in healthcare or educational settings preferred
Job Qualifications
- high school diploma or ged required associate's or bachelor's degree preferred
- minimum of 3 to 5 years of custodial facilities environmental services or operations management experience
- prior experience supervising large teams in healthcare higher education research or institutional environments preferred
- strong leadership organizational and problem-solving skills
- knowledge of custodial best practices cleaning methods equipment and safety procedures
- experience with labor management scheduling performance management and employee development
- proficiency with microsoft office and facility management or work order systems
- ability to work evenings and respond to operational needs outside of regular business hours when necessary
Job Duties
- direct and oversee evening custodial operations across multiple campus facilities including classrooms laboratories offices clinical environments and public spaces
- develop and implement staffing plans cleaning schedules and service standards to ensure consistent and efficient service delivery
- monitor operational performance through inspections audits and key performance indicators (kpis)
- ensure proper staffing coverage during evening operations including emergency response situations and special events as needed
- enforce all safety policies and procedures including proper use of personal protective equipment (ppe) and cleaning chemicals
- maintain compliance with client expectations contractual requirements and regulatory standards
- recruit train mentor and supervise custodial personnel including supervisors leads and frontline team members
- establish performance expectations and conduct regular performance evaluations
- foster a culture of accountability professionalism safety and customer service
- manage employee scheduling labor allocation attendance overtime and workforce productivity
- support employee development through ongoing coaching and training initiatives
- conduct routine facility inspections and quality audits to ensure adherence to established cleanliness standards
- address service deficiencies promptly and implement corrective action plans as necessary
- identify opportunities to improve operational efficiency service quality and cost-effectiveness
- collaborate with campus stakeholders to ensure custodial services align with organizational needs and expectations
- maintain accurate records related to inspections staffing training safety compliance and operational performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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