Job Overview
Compensation
Salary
Range $80,000.00 - $90,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
flexible schedule
Job Description
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions, dedicated to creating cleaner, healthier, and more sustainable environments. Founded in 1909, ABM operates with a workforce of more than 100,000 team members across 350+ offices internationally, serving over 20,000 clients in various industries such as commercial office buildings, universities, airports, hospitals, data centers, manufacturing plants, and entertainment venues. Their comprehensive offerings cover janitorial, engineering, parking, electrical and lighting, HVAC and mechanical, landscape and turf, as well as mission-critical solutions. ABM's longstanding reputation for excellence and commitment to quality services has made it a trusted partner for organizational clients worldwide.
The Custodial Assistant Account Manager – Evening Operations will play a vital leadership role within ABM’s operations at a major medical university campus. This full-time evening-shift position offers an annual salary range of $80,000 to $90,000 and emphasizes operational leadership, team development, and quality assurance to uphold the highest cleanliness and safety standards in academic, research, clinical, administrative, and public areas. The role demands hands-on management of evening custodial activities to ensure a safe, clean, and inviting environment for students, faculty, staff, patients, and visitors alike.
This leadership position requires the development and execution of staffing plans, cleaning schedules, and service standards that align with client expectations and regulatory requirements. Oversight duties involve continuous monitoring via inspections, audits, and performance metrics to drive service excellence. The Custodial Assistant Account Manager ensures appropriate staffing, including emergency coverage and special events, while strictly enforcing safety protocols such as proper use of personal protective equipment (PPE) and handling of cleaning chemicals.
Key to the position is team leadership, including recruiting, training, mentoring, and supervising a diverse group of custodial personnel from frontline workers to supervisors and leads. The role cultivates a culture of accountability, professionalism, safety, and outstanding customer service through performance evaluations, scheduling management, and coaching programs aimed at employee development and productivity enhancement.
Quality assurance and continuous improvement are integral components, with responsibilities that include conducting routine inspections, addressing deficiencies with corrective action plans, and identifying operational enhancements for efficiency and cost-effectiveness. Collaboration with campus stakeholders ensures custodial services meet organizational and client expectations. The Custodial Assistant Account Manager maintains precise records documenting inspections, staffing, training, safety compliance, and overall operational performance.
This role requires a high school diploma or GED as a minimum educational qualification, with preference given to candidates holding an associate's or bachelor's degree. Candidates must possess 3-5 years of experience in custodial, facilities, environmental services, or operations management, ideally in healthcare, higher education, research, or institutional environments. Proficiency in labor management, scheduling, employee development, and Microsoft Office along with facility management or work order systems is essential. The ability to respond flexibly to operational needs during evening shifts and beyond regular business hours is also expected.
By joining ABM, the Custodial Assistant Account Manager – Evening Operations will be part of a leading facility services organization committed to diversity, equal opportunity, and accommodating individuals with disabilities. ABM is also a military-friendly employer offering a welcoming environment for veterans transitioning to civilian careers. This role offers a chance to contribute to a safer, healthier campus environment while advancing one’s leadership career in a dynamic and supportive company.
The Custodial Assistant Account Manager – Evening Operations will play a vital leadership role within ABM’s operations at a major medical university campus. This full-time evening-shift position offers an annual salary range of $80,000 to $90,000 and emphasizes operational leadership, team development, and quality assurance to uphold the highest cleanliness and safety standards in academic, research, clinical, administrative, and public areas. The role demands hands-on management of evening custodial activities to ensure a safe, clean, and inviting environment for students, faculty, staff, patients, and visitors alike.
This leadership position requires the development and execution of staffing plans, cleaning schedules, and service standards that align with client expectations and regulatory requirements. Oversight duties involve continuous monitoring via inspections, audits, and performance metrics to drive service excellence. The Custodial Assistant Account Manager ensures appropriate staffing, including emergency coverage and special events, while strictly enforcing safety protocols such as proper use of personal protective equipment (PPE) and handling of cleaning chemicals.
Key to the position is team leadership, including recruiting, training, mentoring, and supervising a diverse group of custodial personnel from frontline workers to supervisors and leads. The role cultivates a culture of accountability, professionalism, safety, and outstanding customer service through performance evaluations, scheduling management, and coaching programs aimed at employee development and productivity enhancement.
Quality assurance and continuous improvement are integral components, with responsibilities that include conducting routine inspections, addressing deficiencies with corrective action plans, and identifying operational enhancements for efficiency and cost-effectiveness. Collaboration with campus stakeholders ensures custodial services meet organizational and client expectations. The Custodial Assistant Account Manager maintains precise records documenting inspections, staffing, training, safety compliance, and overall operational performance.
This role requires a high school diploma or GED as a minimum educational qualification, with preference given to candidates holding an associate's or bachelor's degree. Candidates must possess 3-5 years of experience in custodial, facilities, environmental services, or operations management, ideally in healthcare, higher education, research, or institutional environments. Proficiency in labor management, scheduling, employee development, and Microsoft Office along with facility management or work order systems is essential. The ability to respond flexibly to operational needs during evening shifts and beyond regular business hours is also expected.
By joining ABM, the Custodial Assistant Account Manager – Evening Operations will be part of a leading facility services organization committed to diversity, equal opportunity, and accommodating individuals with disabilities. ABM is also a military-friendly employer offering a welcoming environment for veterans transitioning to civilian careers. This role offers a chance to contribute to a safer, healthier campus environment while advancing one’s leadership career in a dynamic and supportive company.
Job Requirements
- High school diploma or GED required
- Associate's or bachelor's degree preferred
- Minimum of 3-5 years of custodial, facilities, environmental services, or operations management experience
- Prior experience supervising large teams in healthcare, higher education, research, or institutional environments preferred
- Strong leadership, organizational, and problem-solving skills
- Knowledge of custodial best practices, cleaning methods, equipment, and safety procedures
- Experience with labor management, scheduling, performance management, and employee development
- Proficiency with Microsoft Office and facility management or work order systems
- Ability to work evenings and respond to operational needs outside of regular business hours when necessary
Job Qualifications
- High school diploma or GED
- Associate's or bachelor's degree preferred
- Minimum of 3-5 years of custodial, facilities, environmental services, or operations management experience
- Prior experience supervising large teams in healthcare, higher education, research, or institutional environments preferred
- Strong leadership, organizational, and problem-solving skills
- Knowledge of custodial best practices, cleaning methods, equipment, and safety procedures
- Experience with labor management, scheduling, performance management, and employee development
- Proficiency with Microsoft Office and facility management or work order systems
- Ability to work evenings and respond to operational needs outside of regular business hours when necessary
Job Duties
- Direct and oversee evening custodial operations across multiple campus facilities including classrooms, laboratories, offices, clinical environments, and public spaces
- Develop and implement staffing plans, cleaning schedules, and service standards to ensure consistent and efficient service delivery
- Monitor operational performance through inspections, audits, and key performance indicators
- Ensure proper staffing coverage during evening operations including emergency response situations and special events
- Enforce all safety policies and procedures including proper use of personal protective equipment and cleaning chemicals
- Maintain compliance with client expectations, contractual requirements, and regulatory standards
- Recruit, train, mentor, and supervise custodial personnel including supervisors, leads, and frontline team members
- Establish performance expectations and conduct regular performance evaluations
- Foster a culture of accountability, professionalism, safety, and customer service
- Manage employee scheduling, labor allocation, attendance, overtime, and workforce productivity
- Support employee development through ongoing coaching and training initiatives
- Conduct routine facility inspections and quality audits to ensure adherence to cleanliness standards
- Address service deficiencies promptly and implement corrective action plans
- Identify opportunities to improve operational efficiency, service quality, and cost-effectiveness
- Collaborate with campus stakeholders to ensure custodial services align with organizational needs and expectations
- Maintain accurate records related to inspections, staffing, training, safety compliance, and operational performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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