Custodial Assistant Account Manager – Evening Operations

ABM is a leading global provider of facility services and solutions dedicated to creating cleaner, healthier, and more sustainable environments. With a rich history dating back to 1909, ABM supports more than 20,000 clients worldwide, including commercial office buildings, universities, airports, hospitals, data centers, manufacturing plants, distribution centers, entertainment venues, and more. Boasting annual revenues approaching $8 billion, and a workforce of over 100,000 team members operating out of more than 350 offices across the United States, United Kingdom, Republic of Ireland, and other international locations, ABM is a pillar in the facility services industry. ABM prides itself on its comprehensive range of services, including janitorial, engineering, parking, electrical and lighting, energy solutions including electric vehicle infrastructure, HVAC and mechanical services, landscaping, turf management, and mission-critical solutions. The company is deeply committed to diversity, equity, and inclusion, being an equal opportunity employer that values and respects the talents of every individual, including veterans and persons with disabilities. ABM’s client-centered approach and commitment to sustainability make it a world-class opportunity for professionals seeking impactful careers in facility management and services.

The Custodial Assistant Account Manager – Evening Operations role at ABM is a key operational leadership position focused on managing custodial services within a major medical university campus during the evening shift. This role demands overseeing and optimizing cleaning operations across a variety of spaces, including academic buildings, research laboratories, clinical environments, administrative offices, and public areas, ensuring that these spaces remain safe, clean, and welcoming for students, faculty, staff, patients, and visitors. The position offers an annual salary ranging from $80,000 to $90,000 and requires an adaptable evening work schedule, which may vary based on operational needs.

Responsibilities include directing the custodial team to maintain high-quality standards through effective staffing plans, cleaning schedules, and service protocols. The Assistant Account Manager is expected to monitor operational performance using inspections, audits, and KPIs to ensure service quality and compliance. They oversee staffing coverage during the evening, including managing emergency situations or special events that require immediate attention. A strong emphasis is placed on enforcing safety policies, including the correct use of personal protective equipment and cleaning agents, while ensuring full compliance with client contracts and regulatory standards.

Team leadership and development are cornerstone aspects of this role. The Assistant Account Manager recruits, trains, mentors, and supervises custodial staff including supervisors, leads, and frontline team members. They establish clear performance expectations and conduct regular evaluations to foster a culture of accountability, professionalism, safety, and superior customer service. Managing employee scheduling, labor allocation, attendance, overtime, and workforce productivity are crucial to maintaining efficient operations. Continuous support for employee development is provided through ongoing coaching and training initiatives.

Additionally, the role involves quality assurance and continuous improvement duties. The Assistant Account Manager conducts routine inspections and audits to verify adherence to cleanliness standards, addresses service deficiencies by implementing corrective actions, and identifies opportunities to enhance operational efficiency, service quality, and cost-effectiveness. Collaboration with campus stakeholders ensures custodial services align with organizational needs and expectations. Maintaining accurate records related to inspections, staffing, training, safety compliance, and operational performance completes the responsibilities of this multifaceted role.

Overall, the Custodial Assistant Account Manager – Evening Operations role at ABM offers a dynamic and rewarding career path with a reputable company focused on excellence in facility management, operational leadership, team development, and continuous service improvement.