Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Aramark is a leading global provider of food services, facilities management, and uniform services, operating in 15 countries around the world. Rooted in service and united by a shared purpose, Aramark aims to create memorable experiences for millions of guests every day, delivering solutions that enhance the lives of its customers and communities. The company prides itself on its commitment to diversity, inclusion, and equal opportunity employment, ensuring that all employees can thrive and contribute to its ongoing success. Aramark's expansive reach and comprehensive portfolio of services make it a dynamic and influential player in its industry, dedicated to sustainability, innovation, and excellence in customer service.
The Food Service Director role at Aramark is a critical management position within the Workplace Experience Group, specifically under the Portfolio Group sector, which focuses on delivering seamless and personalized dining solutions across various business portfolios. This role involves leading and managing dining operations where customers order prepared foods from menus, ensuring that service quality, efficiency, and customer satisfaction are consistently met. The Food Service Director is responsible for developing operational strategies and executing dining service plans aligned with client needs and organizational goals. This position requires overseeing everything from menu planning, food preparation, and safety compliance, to financial management and team development.
As a Food Service Director, you will play a pivotal role in mentoring and coaching your team, fostering a positive and engaging work environment that promotes high performance and continuous improvement. You will be expected to lead by example, ensuring that food safety and sanitation standards meet regulatory and company requirements, while also driving productivity and managing budgets effectively. Financial responsibilities include managing costs related to food, beverage, and labor, as well as maintaining profit and loss statements to ensure alignment with revenue goals.
The ideal candidate will possess strong leadership skills and a customer-centric mindset, with an ability to build effective client relationships and communicate operational progress clearly. This role also entails participation in sales processes and client negotiations when appropriate, as well as seeking opportunities to innovate and introduce new products or services that enhance sales growth and client retention. Additionally, the Food Service Director must manage the front-of-house dining experience and implement sustainable food service practices that support the client’s mission and vision.
By joining Aramark as a Food Service Director, you have the opportunity to make a meaningful impact by leading a talented team and delivering exceptional dining experiences that go beyond expectations. The position offers a dynamic work environment where your efforts contribute to the broader goals of the company, including operational excellence, customer satisfaction, and sustainable business practices. Aramark is dedicated to supporting your professional development and growth, ensuring you have the skills and resources to succeed in a fast-paced, client-focused industry.
The Food Service Director role at Aramark is a critical management position within the Workplace Experience Group, specifically under the Portfolio Group sector, which focuses on delivering seamless and personalized dining solutions across various business portfolios. This role involves leading and managing dining operations where customers order prepared foods from menus, ensuring that service quality, efficiency, and customer satisfaction are consistently met. The Food Service Director is responsible for developing operational strategies and executing dining service plans aligned with client needs and organizational goals. This position requires overseeing everything from menu planning, food preparation, and safety compliance, to financial management and team development.
As a Food Service Director, you will play a pivotal role in mentoring and coaching your team, fostering a positive and engaging work environment that promotes high performance and continuous improvement. You will be expected to lead by example, ensuring that food safety and sanitation standards meet regulatory and company requirements, while also driving productivity and managing budgets effectively. Financial responsibilities include managing costs related to food, beverage, and labor, as well as maintaining profit and loss statements to ensure alignment with revenue goals.
The ideal candidate will possess strong leadership skills and a customer-centric mindset, with an ability to build effective client relationships and communicate operational progress clearly. This role also entails participation in sales processes and client negotiations when appropriate, as well as seeking opportunities to innovate and introduce new products or services that enhance sales growth and client retention. Additionally, the Food Service Director must manage the front-of-house dining experience and implement sustainable food service practices that support the client’s mission and vision.
By joining Aramark as a Food Service Director, you have the opportunity to make a meaningful impact by leading a talented team and delivering exceptional dining experiences that go beyond expectations. The position offers a dynamic work environment where your efforts contribute to the broader goals of the company, including operational excellence, customer satisfaction, and sustainable business practices. Aramark is dedicated to supporting your professional development and growth, ensuring you have the skills and resources to succeed in a fast-paced, client-focused industry.
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum of 4 years food service experience
- At least 1-3 years in a management role
- Strong communication skills
- Ability to develop and maintain client relationships
- Ability to provide excellent customer service
- Ability to work collaboratively with other departments
- Capability to lift up to 50 lb occasionally
- Ability to stand for long periods
Job Qualifications
- Requires at least 4 years of experience
- Requires at least 1-3 years of experience in a management role
- Requires previous experience in food service
- Requires a bachelor's degree or equivalent experience
- Strong communication skills
- Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark's standard model
- Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
- Must be able to stand for extended periods of time
Job Duties
- Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
- Ensure food services appropriately connect to the Executional Framework
- Coach employees by creating a shared understanding about what needs to be achieved and how to execute
- Reward and recognize employees
- Ensure safety and sanitation standards in all operations
- Identify client needs and effectively communicate operational progress
- Adopt Aramark process and systems
- Build revenue and manage budget, including cost controls regarding food, beverage and labor
- Ensure the completion and maintenance of P&L statements
- Achieve food and labor targets
- Manage resources to ensure quality and cost control within budgetary guidelines
- Implement and maintain Aramark agenda for both labor and food initiatives
- Create value through efficient operations, appropriate cost controls and profit management
- Full compliance with Operational Excellence fundamentals, including food and labor
- Direct and oversee operations related to production, distribution and food service
- Maintain a safe and healthy environment for clients, customers and employees
- Comply with all applicable policies, rules and regulations
- Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
- Develops operational component forecasts and can explain variances
- Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
- Recruits, hires, develops and retains front line team
- Conducts period inventory
- Maintains records to comply with ARAMARK, government and accrediting agency standards
- Interacts with Client Management and maintains effective client and customer relations
- May participate in sales process and negotiation of contracts
- Looks for opportunities to implement new products and services which support sales growth and client retention
- Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility)
- Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster


Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily

