CSR/ SA

Tornado Bus Company is a reputable transportation company dedicated to providing reliable and efficient bus services to its customers across various locations. Known for its commitment to customer satisfaction and operational excellence, Tornado Bus Company prides itself on delivering safe, timely, and comfortable travel experiences. The company operates multiple terminals and routes, ensuring connectivity and convenience for a broad clientele. As part of its ongoing efforts to enhance service quality, Tornado Bus Company is currently seeking a Customer Service Representative (CSR)/Station Attendant to join its team. This role is pivotal in maintaining the high standards of customer interaction and service delivery that the company upholds.

The Customer Service Rep/Station Attendant at Tornado Bus Company is responsible for ensuring that all passengers receive information and assistance in a professional and courteous manner. This position involves handling general inquiries, managing ticket sales via various channels including telephone, internet, and over the counter, and addressing customer complaints effectively. The CSR plays a crucial role in supporting daily station operations, which includes cash management, maintaining terminal cleanliness, assisting passengers with luggage, and providing updates about schedule changes or cancellations. This multifaceted role requires excellent communication skills, attention to detail, and the ability to manage multiple responsibilities efficiently.

The position requires frequent communication with customers, providing details such as destinations served, pricing, departure and arrival times, and directions to the terminal. Additionally, the CSR/Station Attendant assists with luggage handling and ensures the physical environment of the terminal and related facilities meet cleanliness and safety standards. The role also involves administrative duties like preparing cash bank deposits, closing terminal activities, and assisting with visitor management by directing them to the appropriate employees or departments.

Ideal candidates will have at least two years of job-related experience and be bilingual in English and Spanish to accommodate a diverse customer base. The role involves some physical demands, including exertion of heavy lifting and manual tasks. Tornado Bus Company offers competitive benefits including medical, dental, and vision insurance, life insurance, AFLAC coverage, a 401k retirement plan, and more, emphasizing its commitment to employee well-being and job satisfaction.