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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $60,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Match
competitive salary
bonus incentive plan
Job Description
Hillebrand Gori USA, LLC, is a leading provider of world-class logistics solutions with a strong emphasis on bulk wine transportation and supply chain services. With a solid presence in the logistics industry, Hillebrand Gori is known for its commitment to operational excellence, innovation, and customer satisfaction. The company specializes in offering tailored logistics services to the bulk wine market, ensuring seamless delivery and effective coordination between suppliers, customers, and internal teams. Headquartered in Houston, TX, Hillebrand Gori is dedicated to fostering an inclusive, dynamic culture that promotes professional growth, diversity, and development. The company values teamwork and is focused on... Show More
Job Requirements
- Bachelor's degree preferred
- Minimum 3 years experience in shipping, logistics or supply chain management
- Freight forwarding knowledge preferred
- Experience with hazardous materials or ISO compliance preferred
- Prior customer service or support experience preferred
- Attention to detail
- Ability to meet deadlines
- Proficiency with Microsoft Office, particularly Excel
- Experience with transportation management systems preferred
- Ability to travel domestically and internationally
- Physical capability to communicate clearly and operate office equipment
Job Qualifications
- Bachelor's degree preferred
- 3+ years of experience in shipping, logistics, or supply chain management industry
- Knowledge of freight forwarding, hazardous materials, and ISO standards preferred
- Experience in support or customer service functions preferred
- Attention to detail
- Ability to prioritize and meet deadlines
- Experience with transportation management systems and Hillebrand's systems preferred
- Proficiency in Microsoft Office, including Excel
- Ability and willingness to travel domestically and internationally
- Strong communication skills
Job Duties
- Provide administrative support for inbound/outbound phone calls, emails, and web-based chats/instant messaging related to customer service
- Administer customer requests such as inquiries, orders, service requirements, and complaints
- Receive documents, initiate logging process, and ensure compliance with customs requirements
- Process documents, coordinate cargo availability, arrange pickup and delivery, finalize billing, and distribute documents
- Review daily shipment status reports, ensure measurement standards are met, and report non-conformities
- Maintain and update operational tables, assist with accounting issues, perform requests for quotes (RFQ)
- Align customer, sales, and operations order expectations
- Investigate and resolve chargebacks and shipping discrepancies
- Coordinate customer credits and debits
- Index regional assortments and gather international special projects and exceptions
- Communicate critical operational information to other offices
- Expand current order materials and coordinate with other departments
- Ensure regional offices and sales managers act on critical order conditions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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