Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
flexible schedule
Free cookie with every shift
Paid training
Yummy and fun work environment
Job Description
Crumbl Cookies is a rapidly expanding gourmet cookie franchise that originated in Logan, Utah, in 2017. Founded by two cousins driven by passion and innovation, Crumbl Cookies has grown impressively from a single location to over 75 stores across 11 states nationwide. The company prides itself on its unique rotating menu concept that keeps customers coming back to taste fresh, delicious cookies, including their signature warm milk chocolate chip and chilled sugar cookies, as well as over 120 specialty flavors that change weekly. Crumbl offers not only an engaging in-store experience with an open kitchen concept but also the convenience of local delivery, curbside pick-up, and nationwide shipping available through their app and website, making their products accessible to cookie lovers everywhere. This growth lands Crumbl Cookies among the most popular cookie brands in the United States, committed to combining exceptional quality with innovative business practices and a delightful customer experience.
We are presently hiring for the position of Restaurant Manager at our location in Raleigh, North Carolina. This is an immediate opening for an experienced professional who will oversee all bakery operations and supervise baking staff to ensure that the store operates efficiently and maintains the highest quality standards. As a Restaurant Manager at Crumbl Cookies, you will be responsible for coordinating inventory management, supervising staff schedules, and maintaining cleanliness and compliance with health regulations. You will implement proper sanitation procedures and ensure baking tools and equipment are well-maintained.
Additionally, this role requires you to delegate responsibilities effectively, coach and motivate employees to provide excellent customer service, resolve any conflicts that arise among staff or customers, and monitor store activity to assure seamless operations. You will analyze business processes to identify opportunities for improvement, maintain accurate records, and generate operational reports for upper management. Key to success in this position is your ability to enforce company policies, uphold safety standards, and support the team in accomplishing business objectives. This position is ideal for candidates with prior management experience, strong leadership abilities, and a passion for the food and restaurant industry.
Crumbl Cookies offers a supportive work environment with benefits such as paid training, a flexible schedule, and an enjoyable work atmosphere that includes a free cookie with every shift. Our team culture fosters growth, fun, and a commitment to quality that mirrors our dedication to delivering the perfect cookie experience to our customers. If you are ready to take on a leadership role where you can demonstrate excellent management and problem-solving skills in a dynamic food service environment, you are encouraged to apply online today. Join Crumbl Cookies and become a part of a sweet journey that continues to captivate cookie enthusiasts nationwide.
We are presently hiring for the position of Restaurant Manager at our location in Raleigh, North Carolina. This is an immediate opening for an experienced professional who will oversee all bakery operations and supervise baking staff to ensure that the store operates efficiently and maintains the highest quality standards. As a Restaurant Manager at Crumbl Cookies, you will be responsible for coordinating inventory management, supervising staff schedules, and maintaining cleanliness and compliance with health regulations. You will implement proper sanitation procedures and ensure baking tools and equipment are well-maintained.
Additionally, this role requires you to delegate responsibilities effectively, coach and motivate employees to provide excellent customer service, resolve any conflicts that arise among staff or customers, and monitor store activity to assure seamless operations. You will analyze business processes to identify opportunities for improvement, maintain accurate records, and generate operational reports for upper management. Key to success in this position is your ability to enforce company policies, uphold safety standards, and support the team in accomplishing business objectives. This position is ideal for candidates with prior management experience, strong leadership abilities, and a passion for the food and restaurant industry.
Crumbl Cookies offers a supportive work environment with benefits such as paid training, a flexible schedule, and an enjoyable work atmosphere that includes a free cookie with every shift. Our team culture fosters growth, fun, and a commitment to quality that mirrors our dedication to delivering the perfect cookie experience to our customers. If you are ready to take on a leadership role where you can demonstrate excellent management and problem-solving skills in a dynamic food service environment, you are encouraged to apply online today. Join Crumbl Cookies and become a part of a sweet journey that continues to captivate cookie enthusiasts nationwide.
Job Requirements
- The ability to work under pressure
- Strong understanding of business management and leadership principles
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
- Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
- Previous managerial experience
- Previous experience in the food and restaurant industry is preferred
Job Qualifications
- Previous managerial experience
- Strong understanding of business management and leadership principles
- Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
Job Duties
- Inspecting bakery items to ensure that established standards on quality, uniformity, and aesthetic appeal are met
- Creating suitable work schedules for staff members
- Ensuring that the bakery is adequately stocked with quality baking ingredients and supplies
- Ensuring that baking tools, utensils, and equipment are properly cleaned and sanitized
- Delegating responsibilities and supervising business operations
- Maintaining knowledge and skills for Lead, baker and driver positions and fill in as necessary
- Keeping track of product inventory and ordering supplies as needed through Sysco and other venues
- Training, motivating and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities
- Resolving conflicts or complaints from customers and employees
- Monitoring store activity and ensuring it is properly provisioned and staffed
- Analyzing information and processes and developing more effective or efficient processes and strategies
- Establishing and achieving business and profit objectives
- Maintaining a clean, tidy business, ensuring that signage and displays are attractive
- Generating reports and presenting information to upper-level managers or other parties
- Ensuring staff members follow company policies and procedures
- Other duties to ensure the overall health and success of the business
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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