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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $54,900.00 - $107,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Travel reimbursement
Uniforms Provided
Job Description
American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States, renowned for providing an intimate cruise experience with vessels carrying no more than 200 passengers. The company prides itself on its fleet of newly constructed, small-sized ships which create unique, memorable journeys that embody the spirit of America. Their mission is to Share America’s Story on the Finest American Ships while upholding values that include Optimism, Commitment, Patriotism, and Merit. This distinguished cruise line is embarking on an exciting expansion for the 2026 season by welcoming new Cruise Directors to their shipboard management teams. These... Show More
Job Requirements
- High school diploma or equivalent
- Previous cruise or upscale hotel/resort experience preferred
- Ability to work flexible hours including evenings and weekends
- Strong communication skills
- Ability to engage with guests effectively
- Must have Transportation Worker Identification Credential (TWIC)
- Ability to stand for long periods and perform physical tasks including lifting up to 50 lbs
- Ability to live and work on board a vessel for extended periods
- Willingness to work 6 to 8 weeks onboard followed by 1 to 2 weeks off
- Ability to work 12-hour shifts
- Ability to respond promptly in emergency situations
- Must pass background and security checks
Job Qualifications
- Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered
- Proficiency in Microsoft Office Suite applications
- Extremely polished speaking/presentation skills required
- Strong interpersonal and social skills required
- Strong critical thinking skills required
- Must possess a strong sense of production and presentation
- Basic knowledge of audio/visual equipment required
- Must be enthusiastic, outgoing, confident, and always have a can-do attitude
- Excellent time management and attention to detail
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Duties
- Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience
- Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization
- Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour
- Greet guests as they depart for and return from shore excursions
- Make daily noon announcements and updates
- make every effort to make all public address announcements as the voice of the cruise
- Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling
- Create the daily Ship to Shore
- Host Officer Introduction and Excursion Briefing
- Assist in the delivery of the Safety Briefing with the Captain
- Ensure lounges are prepared for activities, events, presentations and shows including lounge configuration and A/V requirements
- Confirm entertainers 48-hours in advance and assist entertainers and onboard speaker's A/V needs
- Create and update bulletin board daily
- Work with Excursions Director to prepare folders and materials for turnaround day
- Act as company representative at pre-cruise hotels on turnaround day
- Promote onboard sales and brand loyalty by hosting re-booking events
- Oversee proper VIP guest service delivery
- Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers
- Perform bartending duties as needed with other management personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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