Cruise & Excursions Director

American Cruise Lines is the largest USA-flagged cruise line in the United States, offering unique small ship experiences on vessels carrying no more than 200 passengers. Specializing exclusively in cruises within the United States, the company proudly operates a fleet of newly constructed, modern vessels that combine comfort, safety, and a personalized atmosphere for guests seeking to explore America's diverse waterways and coastal regions. Known for their commitment to patriotism, merit, optimism, and customer satisfaction, American Cruise Lines emphasizes storytelling through the country's rich history and scenic beauty, providing a more intimate and engaging alternative to larger cruise lines. The company is currently hiring for the position of Cruise & Excursions Director for their 2026 season, an opportunity to join their dedicated shipboard management team onboard one of these distinguished vessels. This is a full-time, exempt position that entails working 7 days per week while onboard, with active periods lasting 6 to 8 weeks followed by 1 to 2 weeks off. The role requires living and working on board the vessel for extended periods and involves exposure to the six distinct ship motions such as surge, sway, heave, roll, pitch, and yaw, demanding both physical endurance and agility in an ever-moving environment. The compensation package includes a competitive daily pay rate and comprehensive health benefits including medical, dental, vision, and a 401(k) plan with company match. Additional covered expenses such as travel, room and board, uniforms, and training are provided, enhancing the overall value of employment.

The Cruise & Excursions Director at American Cruise Lines serves as a vital team member focused on delivering engaging, high-quality guest experiences both onboard and ashore. This hybrid role blends guest entertainment and enrichment onboard with managing and executing all shore excursion activities and logistics. The Director is the guests' most visible advocate, responsible for creating an inviting, lively atmosphere through a myriad of activities, including shows, presentations, social events, and personal interactions throughout the cruise. Ashore, this leader coordinates premium shore excursions, manages vendor communications, oversees transfer operations, and maintains excursion inventory, ensuring smooth, seamless experiences for guests. The position demands energetic, creative individuals with excellent presentation skills, a collaborative spirit, and a passion for exceptional guest satisfaction. The Director acts as the company representative and brand ambassador during shore excursions and is charged with promoting onboard sales and loyalty programs. Strong organizational skills are essential, as the role oversees operational tasks like managing launch boats, purchasing newspapers, setting up lounges for events, and handling excursion invoices and inventory systems. The Director works closely with entertainers, guest speakers, and instructors to ensure the highest quality of programming and guest engagement. Emphasis is also placed on safety, with responsibilities including assisting in safety briefings alongside the Captain. This role reports directly to the Hotel General Manager and thrives in a dynamic, fast-paced environment where guest interaction and satisfaction are paramount. Candidates must demonstrate superior time management, problem-solving acumen, and a positive, proactive attitude, maintaining a strong guest orientation at all times. The position requires a can-do mindset, social adeptness, and the ability to communicate effectively across multiple platforms including daily programs, PA announcements, and one-on-one conversations with guests. Overall, the Cruise & Excursions Director is a pivotal figure linking American Cruise Lines' mission to share America’s story through exceptional service and immersive experiences onboard small, American-flagged vessels.