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Crowne Plaza Seattle - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $23.00
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Work Schedule

Standard Hours
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Crowne Plaza Hotel Seattle - Downtown is a prestigious and award-winning hotel located in the vibrant heart of downtown Seattle. This hotel is renowned for its perfect blend of exceptional service, stylish ambiance, and ultimate comfort, attracting both business and leisure travelers from around the world. From the moment guests step inside, they are greeted with a modern and unconventional atmosphere, highlighted by the hotel’s Cool and Comfortable environment. The hotel features spectacular city views, complemented by luxurious Sleep Advantage Beds designed to elevate guest rest and relaxation. With complimentary wireless Internet throughout the property and thoughtful amenities such as Temple Spa Sleep Tight Amenity kits, guests are provided with everything necessary to unwind and rejuvenate during their stay. The hotel also boasts a 24-hour fitness center for guests to maintain their wellness routines, a knowledgeable concierge to offer dining and entertainment recommendations, and the Regatta Bar & Grille restaurant, where guests can enjoy sumptuous cuisine, daily Happy Hour specials, and monthly drink promotions in a relaxed lounge setting. Crowne Plaza Hotel Seattle - Downtown truly captures the unique spirit of The Emerald City, making it a desirable destination for visitors seeking comfort and memorable experiences.

The Front Desk Agent role at Crowne Plaza Hotel Seattle - Downtown is an integral position responsible for being the ultimate ambassador of guest experience. The agent acts as the face of the hotel, providing warm welcomes, efficient check-ins, and friendly farewells that leave lasting positive impressions on guests. This role demands a high level of professionalism and a genuine passion for hospitality, where the agent expertly manages all front desk operations including reservations, guest requests, and problem-solving. Candidates in this role are expected to be multitaskers who keep the front desk operations seamlessly organized, providing top-tier service from the moment a guest arrives until their departure. The Front Desk Agent must be a superb communicator, able to interact clearly and confidently with guests and team members alike. Responsiveness and quick-thinking are key, especially when handling unexpected situations, ensuring guests always receive timely and effective solutions. The hotel values employees who can create invited and memorable guest experiences, transforming first impressions into lasting memories. Individuals thriving in fast-paced, detail-oriented environments who take pride in elevating guest satisfaction will find exceptional career growth opportunities here. This position offers an employment type with competitive daily pay options, and eligibility for a comprehensive benefits package after an initial waiting period. Overall, working as a Front Desk Agent at Crowne Plaza Hotel Seattle - Downtown is a fulfilling opportunity to be part of a renowned hospitality team dedicated to excellence and guest delight.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in hotel or hospitality industry preferred
  • Knowledge of hotel management software
  • Basic computer skills including Microsoft Office
  • Excellent communication skills
  • Ability to multitask effectively
  • Customer service-oriented mindset

Job Qualifications

  • High school diploma or equivalent
  • Experience in a hotel or related hospitality field preferred
  • Familiarity with hotel management software
  • Proficiency in Microsoft Office suite
  • Strong communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Problem-solving skills and a guest-focused attitude

Job Duties

  • Welcome guests warmly and manage the check-in and check-out process smoothly
  • Provide excellent customer service addressing guest inquiries and requests promptly
  • Communicate effectively with guests and team members to ensure smooth operations
  • Manage reservations and update booking systems accurately
  • Handle billing and financial transactions with precision
  • Resolve guest concerns and problems efficiently and professionally
  • Maintain an organized and welcoming front desk area at all times

Job Criteria

Experience

Mid Level (3-7 years)


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