Critical Situation Manager (CSM)

Leidos is a prominent industry and technology leader specializing in providing advanced digital and mission innovations for government and commercial clients worldwide. With its headquarters in Reston, Virginia, Leidos employs approximately 47,000 individuals globally and reported annual revenues of around $16.7 billion for the fiscal year ended January 3, 2025. The company has established itself as a trusted partner in delivering cutting-edge solutions that enhance security, efficiency, and operational excellence across various sectors. Leidos continually invests in technology and innovation to support critical missions, including defense, intelligence, civil, and health markets.

The Critical Situation Manager (CSM) position is an essential role within Leidos’ NMCI/SMIT program, which focuses on supporting the Navy-Marine Corps Intranet through comprehensive network engineering services. This role primarily serves the Service Management, Integration, and Transport (SMIT) portion of the program, tasked with managing and delivering the Navy’s core network backbone, cybersecurity solutions, network operations, service desk support, and data transport capabilities. This role significantly contributes to the Navy’s objective of consolidating shore-based networks and data management systems to improve service capabilities and reduce costs by unifying efforts under a single enterprise network.

As a Critical Situation Manager, the incumbent is responsible for managing critical situations impacting the enterprise network. The role demands a proactive approach to driving issue resolution across the 24/7 watch, including managing technical bridges, monitoring ongoing challenges, escalating problems to leadership, and providing operational coverage when the Engineering Operations Manager (EOM) is unavailable. Beyond crisis management, the CSM provides mentorship to junior personnel, ensuring adherence to policies and administrative processes while supporting continual improvement initiatives.

The CSM acts as a critical liaison between various technical teams by offering feedback on monitoring policies, infrastructure needs, and necessary updates to standard operating procedures. They ensure seamless transitions during shift changes and oversee the operations of three Network Operations Centers (NOCs) across the United States, maintaining consistent communication with both customers and internal leadership during incidents or outages. The role also involves handling network vulnerabilities, security events, and ensuring disaster recovery efforts through structured meetings and thorough documentation of incidents. Familiarity with ITIL best practices, Service Level Agreements (SLAs), and IT Service Management (ITSM) processes is vital to executing the core responsibilities effectively.

This role offers a competitive pay range of $59,150 to $106,925 annually, reflecting the varied levels of experience and expertise required. Leidos provides a comprehensive benefits package that includes health and wellness programs, income protection, paid leave, and retirement plans, underpinning the company's commitment to employee well-being. The position is also security sensitive, requiring an active Secret clearance and compliance with relevant Department of Defense certifications, such as the DoD-8570 IAT Level 2 baseline certification or equivalent.

Working at Leidos means joining a team driven by innovation and a steadfast commitment to exceed conventional limits. The company values proactive, entrepreneurial team members who thrive in challenging environments, take pride in continuous improvement, and effectively collaborate in a matrix organization. This role suits individuals with strong problem-solving skills, the ability to multitask under pressure, and excellent communication capabilities needed to report complex technical information and maintain operational excellence in a dynamic environment.