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Crew Member

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.50 - $18.21
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan with company match
Company paid life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral program

Job Description

HMSHost is a global hospitality company renowned for its dedication to delivering exceptional customer service experiences in travel venues worldwide. With its extensive network of dining establishments across airports, highways, and major travel hubs, HMSHost serves millions of travelers each year by providing a wide variety of food and beverage options, combining convenience with quality. As a major player in the hospitality industry, HMSHost offers the resources, training, and career advancement opportunities necessary for employees to grow professionally and personally. The company prioritizes earning the trust and loyalty of its workforce by creating a supportive and inclusive work environment where every team member feels they belong, can be proud of their work, and have fun while earning money and advancing their careers.

The Crew Member role at HMSHost is an exciting entry-level position within the fast food sector, designed for individuals passionate about providing outstanding customer service in a fast-paced environment. This role involves a variety of responsibilities including cleaning and stocking food and dining areas, operating kitchen equipment such as fryers and microwaves, preparing meals on the production line, assisting with kitchen tasks, and maintaining inventory management. The Crew Member plays a crucial role in maintaining a clean and welcoming environment for customers, ensuring food safety standards are upheld, and supporting overall operational efficiency.

This non-exempt position offers competitive hourly wages ranging from $17.50 to $18.21, reflecting both the company’s commitment to its employees and the value placed on front-line hospitality staff. HMSHost emphasizes career development, offering training programs and growth opportunities that enable crew members to advance within the company. The role requires excellent interpersonal skills as crew members interact directly with customers, greet guests warmly, and adhere to customer service policies to deliver a positive dining experience. Additionally, the job demands physical stamina, including the ability to stand for extended periods, bend, twist, and handle inventory tasks involving lifting and moving food and supplies.

Working at HMSHost means more than just performing operational duties; it means being an ambassador for the local community and the broader travel experience. Crew Members contribute to creating a positive atmosphere that resonates with travelers on the move, helping them feel welcomed and cared for during their journey. The company’s dedication to diversity and inclusion ensures equal employment opportunities for all applicants, without discrimination based on race, gender, age, or any other protected characteristic. HMSHost fosters an environment where teamwork, respect, and personal growth are central to its mission, making it a rewarding workplace for individuals seeking to build a career in the hospitality industry.

Job Requirements

  • Ability to interact with public and coworkers in a friendly, enthusiastic and outgoing manner
  • ability to bend, twist and stand for long periods
  • ability to speak, read and comprehend instructions and policies
  • customer service and cash handling experience preferred
  • availability to work flexible shifts

Job Qualifications

  • High school diploma or equivalent preferred
  • customer service experience preferred
  • ability to interact in a friendly and enthusiastic manner
  • ability to follow instructions and communicate effectively
  • physical stamina to perform job functions
  • basic food safety knowledge a plus

Job Duties

  • Cleans and stocks customer eating area and workstations
  • greets all customers with a smile and follows customer service policies
  • maintains solid knowledge of product and services available
  • transfers supplies and equipment between storage and work areas
  • assists with kitchen-related functions as needed
  • receives inventory and moves food and beverage products
  • performs other responsibilities as directed by management

Job Criteria

Experience

No experience required


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