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Crew Member

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Exact $20.95
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefit
Transportation benefit
401(k) retirement plan
Company paid life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral program

Job Description

HMSHost is a leading global hospitality company dedicated to providing exceptional food and beverage services primarily at travel venues such as airports, highway stops, and other high-traffic transportation hubs. With a commitment to excellence, HMSHost operates a large portfolio of restaurants and retail locations worldwide, ensuring a consistent and superior guest experience. The company is renowned for its inclusive culture, competitive wages, comprehensive benefits, and opportunities for growth and career advancement. As a global leader in its industry, HMSHost embraces diversity and provides a workplace that values every team member’s contributions, fostering a sense of belonging and pride.

The Crew Member position at HMSHost offers an exciting opportunity to be part of a dynamic team in fast-paced food service environments that cater to a diverse customer base, including travelers from around the world. At an hourly rate of $20.95, this non-exempt role entails a variety of duties aimed at ensuring the smooth operation of the food service establishment. The Crew Member’s responsibilities include cleaning and stocking food and dining areas, operating kitchen equipment such as fryers and microwaves, manning food preparation lines, assisting in kitchen activities, and maintaining inventory. Customer service is a critical component of the role, requiring staff to greet customers warmly, maintain knowledge of products and services, and adhere to HMSHost’s policies and procedures. The position requires a blend of physical stamina, attention to detail, and interpersonal skills to perform daily tasks successfully.

HMSHost emphasizes career growth and provides thorough training, enabling crew members to develop skills and pursue advancement opportunities within the company. Employees benefit from a supportive environment where their hard work is recognized and rewarded through a comprehensive package of benefits. These include health, dental, and vision insurance, paid time off including vacation and sick leave, holiday pay, meal and transportation benefits, a 401(k) retirement plan with company match, company-paid life insurance, tuition reimbursement, an employee assistance program, and referral bonuses. The company’s mission is not only to provide excellent food service but also to help travelers feel good on the move, fostering a positive workplace that blends fun, money, and meaningful work.

Working at HMSHost means being more than just an employee — it means being an ambassador for your community and the city you live in, making every guest’s experience memorable. The company is committed to equal employment opportunities, strictly prohibiting discrimination and harassment, ensuring all team members are treated with respect regardless of protected characteristics such as race, gender, age, disability, or veteran status. If you are enthusiastic, customer-focused, and ready to embark on a rewarding hospitality career at a reputable, globally recognized company, HMSHost invites you to apply and join their family of restaurants dedicated to superior service and career development.

Job Requirements

  • Ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
  • Ability to bend, twist, and stand to perform normal job functions
  • Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
  • Customer service and cash handling experience preferred

Job Qualifications

  • High school diploma or equivalent preferred
  • Prior customer service experience preferred
  • Ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
  • Ability to speak, read and comprehend instructions and policy documents
  • Ability to bend, twist and stand for extended periods

Job Duties

  • Cleans and stocks customer eating area(s), workstations, and equipment
  • Greets all customers with a smile and friendly greeting and follows all HMSHost customer service policies and procedures
  • Maintains a solid knowledge of product and services available in unit
  • Transfers supplies and equipment between storage and work areas by hand or cart
  • Assists with a variety of kitchen-related functions as needed
  • Receives inventory
  • Moves and lifts food and beverage products and supplies

Job Criteria

Experience

Entry Level (1-2 years)


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