Crew Member

WKS Restaurant Group is a dynamic and rapidly expanding multi-concept franchise restaurant developer and operator. With over 300 stores across 17 states, WKS has established itself as a key player in the restaurant industry, proudly managing a diverse portfolio of popular brands such as El Pollo Loco, Wendy's, Denny's, Krispy Kreme Doughnuts, Blaze Pizza, and Corner Bakery Café. Their commitment to excellence in customer service and operational efficiency has positioned them as a trusted franchisee known for delivering exceptional dining experiences across multiple concepts. As a licensed franchise partner, WKS Restaurant Group focuses on sustainable growth, employee development, and maintaining the high standards of each brand it operates.

One of the many Wendy's franchise locations operated by WKS Restaurant Group offers a full-time Crew Member position designed to provide an engaging and supportive work environment. The role emphasizes delivering service and guest courtesy that exceeds customer expectations with a 'wow!' factor, ensuring quality, service, and cleanliness standards are consistently met. Crew Members at Wendy's are the face of the brand, greeting customers warmly, recording orders promptly, and maintaining a smooth flow of service within the restaurant environment.

This full-time position involves an array of responsibilities from customer interaction to food preparation and maintaining a clean and orderly dining environment. Crew Members are expected to conduct suggestive sales, answer product-related questions, serve beverages and desserts, and handle payments accurately. Beyond customer service, the role includes logistical tasks such as retrieving food stock, preparing menu items following company procedures, and ensuring compliance with all operational policies. Individuals in this position are also responsible for assisting customers with inquiries or complaints and play a vital part in upholding the restaurant's high standards for food quality, safety, and customer satisfaction.

The job is crafted to nurture communication skills, teamwork, and efficiency within a fast-paced setting. No prior experience or formal training is required, making it an excellent opportunity for individuals seeking to enter the workforce or gain customer service experience. A high school diploma is preferred but not mandatory, reflecting Wendy’s and WKS Restaurant Group’s inclusive hiring approach focused on potential and attitude.

Employees are expected to possess basic math skills necessary for transactions, the ability to understand and follow straightforward instructions, and the reasoning ability to handle routine tasks with limited supervision. Physical demands of the job include standing for extended periods, occasional lifting of up to 20 pounds, and working near hot cooking equipment, which requires attentiveness to safety protocols. The minimum age requirement is 16 years, in compliance with franchise and legal standards.

Wendy's full-time Crew Members benefit from a comprehensive package that supports both their health and future financial security. Eligible employees gain access to medical, vision, and dental insurance starting the day of the month following 30 days of employment, along with a 401(k) retirement plan featuring up to a 4 percent company match with immediate vesting after one year. Moreover, paid vacation is accrued annually after five years of service, showcasing a commitment to employee welfare and long-term retention.

Working for WKS Restaurant Group’s Wendy’s franchise offers an opportunity to grow within a respected and sizable organization. Employees join a team dedicated to making every customer interaction positive and fostering an environment where career advancement and skills development are encouraged. This role is ideal for motivated individuals who are eager to contribute to a vibrant, customer-centric workplace and develop foundational skills in the food service industry.