Crew Member

WKS Restaurant Group is a dynamic and rapidly expanding multi-concept franchise restaurant developer and operator, currently managing over 300 stores across 17 states. As a licensed franchisee of well-known brands such as El Pollo Loco, Wendy's, Denny's, Krispy Kreme Doughnuts, Blaze Pizza, and Corner Bakery Café, WKS Restaurant Group has established itself as a significant player in the restaurant industry with a strong commitment to quality, service, and operational excellence. The company prioritizes delivering exceptional dining experiences to its customers while fostering a supportive and growth-oriented environment for its employees.

At Wendy's, one of the flagship franchise brands under WKS Restaurant Group, the focus is on providing service and guest courtesy that consistently exceeds customer expectations, embodying the "wow! service" philosophy. This is achieved through fast, orderly, and friendly service that adheres to high standards of quality, cleanliness, and customer satisfaction. Wendy's strives to create a welcoming atmosphere for all guests, ensuring their dining experience is both enjoyable and efficient.

The Full-Time Crew Member role at Wendy's is an essential position that plays a pivotal role in maintaining the smooth operation of the restaurant while delivering outstanding customer service. Crew members are responsible for greeting customers warmly, taking and recording accurate food and beverage orders, making suggestive sales, and answering customer questions to enhance their experience. They also manage the flow of customers by staging them efficiently in the serpentine area, ensuring a seamless process from order placement to food delivery.

Crew members are involved in selecting requested food items from serving or storage areas and assembling them correctly on trays or in takeout bags. They serve cold drinks, hot beverages, and desserts, as well as handle cash transactions and address customer inquiries or complaints professionally. Additionally, crew members assist in retrieving raw food stock for preparation, participate in food preparation duties, and ensure that eating and serving areas are kept orderly and clean.

Adherence to all company-issued policies and procedures is mandatory to maintain operational consistency and safety standards. The role demands physical stamina, as employees may need to stand, walk, reach, climb, stoop, kneel, crouch, or lift weights up to 20 pounds, often working around high heat from grills and fryers and exposure to cooking oils and other food preparation materials.

This position is open to individuals aged 16 years or older and requires no prior experience or training, although a high school diploma is preferred. Key skills include the ability to read and comprehend simple instructions, handle basic mathematical operations with money and measurements, apply common sense understanding, and manage straightforward customer interactions. Certification opportunities such as Crew Leader and Shift Supervisor certifications are available for career progression.

Benefits for Full-Time Crew Members at Wendy's include eligibility for medical, vision, and dental insurance starting the first day of the month following 30 days of employment, a 401k plan with up to 4% company match and immediate vesting after one year, and paid vacation accrued annually after the fifth year of service.

This job opportunity is offered through an independently owned and operated Wendy's franchise under the WKS Restaurant Group umbrella, which may have compensation, benefits, and career programs distinct from company-owned locations. Joining Wendy's through WKS Restaurant Group provides a valuable entry into the vibrant fast-food industry, offering practical experience, career development, and the chance to be part of a respected restaurant community dedicated to service excellence.