Crew Member

WKS Restaurant Group is a dynamic and rapidly growing multi-concept franchise restaurant developer and operator, with a presence that spans over 300 stores across 17 states. As a licensed franchisee of some of the most well-known brands in the fast-food and casual dining sector, including El Pollo Loco, Wendy's, Denny's, Krispy Kreme Doughnuts, Blaze Pizza, and Corner Bakery Cafe, WKS Restaurant Group stands out for its commitment to quality, customer service, and operational excellence. The company's immense growth trajectory and diverse portfolio make it an exciting organization to be part of, offering numerous opportunities for career advancement in the restaurant industry.

This particular opportunity is within the Wendy's franchise operated by WKS Restaurant Group, an establishment dedicated to providing fast, friendly, and accurate service while ensuring high standards for cleanliness, food quality, and customer satisfaction. Wendy's, globally recognized for its fresh-tasting hamburgers and exceptional customer service, focuses on creating a welcoming and efficient atmosphere for all guests. At WKS-owned Wendy's locations, every team member plays a critical role in delivering "wow! service" that not only meets but exceeds customer expectations.

As a Crew Member at Wendy's, your role is both dynamic and customer-facing, requiring you to handle various tasks that contribute to the smooth operation of the restaurant. Duties include greeting customers warmly as they enter, engaging in suggestive selling by answering questions about menu items, and accurately recording orders. You will help manage customer flow using organized staging areas, assemble food orders by selecting items from serving or storage areas, and ensure orders are completed with beverages and desserts as requested.

In addition to front-line customer service, crew members also assist in meal preparation, maintain cleanliness within the eating and serving areas, handle payment transactions, and address any customer questions or complaints effectively. This role demands adherence to all company policies and procedures, emphasizing teamwork, efficiency, and attention to detail.

Employment with WKS Restaurant Group as a full-time crew member at Wendy's offers a comprehensive benefits package. Employees are eligible for medical insurance starting the first day of the month following 30 days of employment, along with vision and dental plans. A 401k retirement plan with up to a 4% company match and immediate vesting is available after one year of service. Vacation benefits include one week of paid vacation annually, accrued bi-weekly after the fifth year of employment.

The ideal candidate will be able to comprehend and communicate simple instructions and messages, possess basic mathematical skills including adding, subtracting, multiplying, and dividing with numbers related to money and measurements, and have the reasoning ability to perform routine instructions and handle standardized situations with minimal supervision. Physical demands include the ability to stand, walk, lift items up to 20 pounds, and work in environments that might involve heat from grills and fryers. The minimum age requirement is 16 years, with no exceptions except when authorized by company management and human resources.

This position does not require previous experience or formal training, although a high school diploma is preferred. Certifications for Crew Leader and Shift Supervisor are recognized but not mandatory at entry-level. Working at Wendy's within the WKS Restaurant Group franchise is an excellent entry point for those seeking to start or grow a career in the restaurant industry, providing vital skills, experience, and opportunities for advancement in a supportive and fast-paced environment.