Crew Member

Hartford, CT, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $11.75 - $15.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedules

Career development opportunities

Team-oriented work environment

Job Description

Savin Brands is a prominent restaurant group known for cultivating unique and memorable dining experiences across multiple established foodservice brands, including Moe's Southwest Grill. Moe's Southwest Grill is a fast-casual dining restaurant specializing in fresh, made-to-order southwestern fare. The company prides itself on creating a welcoming environment that emphasizes quality, customer service, and cultural values that align with the spirit of southwestern hospitality. As a part of the Savin Brands family, Moe's is dedicated to excellence in all aspects of operations, ranging from food preparation and quality control to innovative customer engagement and service speed standards. The company fosters a culture rooted in integrity, teamwork, and a passion for food and service, aiming to deliver an outstanding experience that not only meets but exceeds customer expectations on every visit.

The role available at Moe's Southwest Grill focuses on delivering exceptional customer service while maintaining high standards of food quality and restaurant cleanliness. This position involves a dynamic range of responsibilities including taking guest orders accurately using a Point of Sale (POS) system, preparing food items following Moe's proprietary recipes and guidelines, and ensuring cleanliness and sanitation of the entire restaurant environment. Employees in this role are expected to engage guests warmly by offering personalized greetings, educating them about the menu, upselling when appropriate, and managing any guest concerns promptly and effectively.

The ideal candidate for this position is someone who thrives in a fast-paced environment, possesses a positive attitude, and values teamwork and proactive work ethics. Key aspects of the job include maintaining the efficiency of both front-of-house and back-of-house operations, adhering rigorously to food safety and preparation standards, and supporting co-workers through cross-training and collaborative efforts. This role also requires multitasking with precision—handling cash transactions, ensuring accurate order entry, and assisting with inventory and food prep duties. Candidates should be comfortable working in a physically demanding environment that may involve lifting heavy items, using equipment like mixers, and standing for extended periods.

At Moe's Southwest Grill, the employment type is typically hourly, with schedules that may include evenings, weekends, and holidays due to the nature of the food service industry. Although salary specifics are not provided here, positions typically offer competitive wages with opportunities for advancement, performance-based incentives, and a supportive workplace culture. This job provides excellent opportunities for individuals seeking to develop skills in customer service, food preparation, and restaurant operations, with a commitment to fostering long-term career growth within the hospitality sector.

Job Requirements

Ability to communicate effectively with guests and co-workers
Ability to perform basic arithmetic and make correct change
Ability to process information through POS register system
Ability to lift up to 50-lb boxes of product
Ability to work in a warm environment and respond to timers
Ability to climb ladders and bend at the waist to clean equipment
Ability to use hands, arms, shoulders and back to build menu items for extended periods
Ability to work with industrial-strength cleaners
Ability to weigh and measure ingredients during prep
Ability to stand for up to 6 hours without a break
Ability to operate a mixer required for specific recipes

Job Qualifications

Must be legally eligible to work in the United States and able to provide documentation within 3 days of employment
Must be 18 years of age
Acceptable criminal background check
Experience in a food service environment preferred but not required
Excellent interpersonal communication skills and strong interest in guest services
Basic math skills with the ability to make change accurately
Basic computer knowledge including POS experience

Job Duties

Model, promote and display integrity for Savin Brands and Moe’s culture, Mission, Vision and Values
Ensure all guests receive outstanding service by providing a friendly environment, acknowledging every guest with a warm welcome and making all guests feel welcome
Maintain and deliver high quality product within Moe’s speed of service standards
Upsell and make recommendations to guests on a regular basis
Follow all specifications and procedures within Moe’s recipes and training materials
Maintain the front counter area, hot and cold food lines and back of the house in a sanitary, neat and orderly fashion
Enter orders into POS system and handle cash and credit card transactions accurately
Maintain the cleanliness of the restaurant including beverage center, salsa bar, dining room, doors, windows and restrooms
Handle guest complaints timely and professionally, inquire about guest satisfaction and invite them to return
Complete food preparation tasks as required according to Moe’s standards
Cross train and assist with all aspects of restaurant operations
Perform other duties as assigned