Crew Member

Richardson, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Vision Insurance

Dental Insurance

401k plan

Paid vacation

Job Description

WKS Restaurant Group is a dynamic and rapidly growing multi-concept franchise restaurant developer and operator, managing over 300 stores across 17 states. As a licensed franchisee of popular brands such as El Pollo Loco, Wendy's, Denny's, Krispy Kreme Doughnuts, Blaze Pizza, and Corner Bakery Café, WKS Restaurant Group is committed to delivering exceptional quality dining experiences through its diverse portfolio of well-known and beloved restaurant concepts. The group prides itself on its commitment to operational excellence, community engagement, and providing outstanding customer service that keeps guests returning.

Within this expansive network, Wendy's stands out as a leading fast-food restaurant, known globally for its fresh, high-quality ingredients and iconic menu offerings. At Wendy's, the focus is not only on delivering delicious food but also on providing service and guest courtesy that exceeds customer expectations, often described as 'wow! service.' As part of the team, employees are trained to maintain high standards of quality, service, and cleanliness in a fast-paced and orderly environment.

The Full-Time Crew Member role at Wendy's, operated under the WKS Restaurant Group umbrella, is an exciting opportunity for individuals who are eager to embark on a career in the food service industry. This position involves a wide range of responsibilities aimed at enhancing the guest experience, from greeting customers and suggestive selling to accurately recording orders and ensuring smooth customer flow. Crew members are essential in food preparation, serving cold drinks, hot beverages, and desserts, and maintaining a clean and orderly dining and serving space.

Working as a Crew Member at Wendy's offers more than just a job—it offers a chance to grow in a reputable company that values its employees and their professional development. Crew members learn valuable skills such as customer service, teamwork, and operational efficiency in a supportive and encouraging environment. The position is full-time, providing a steady schedule for individuals seeking a consistent commitment.

Additionally, WKS Restaurant Group ensures competitive benefits including medical insurance, vision and dental plans eligible after 30 days of employment, and a 401k plan with a company match after one year of service. Annual paid vacation is also offered, highlighting the group's dedication to the well-being and satisfaction of its team members.

The role requires physical stamina as employees stand, walk, and occasionally lift up to 20 pounds while performing their duties. There is exposure to high heat and cooking oils, common to fast-food operations. However, reasonable accommodations are available to qualified individuals with disabilities.

Overall, this position is ideal for motivated individuals who enjoy fast-paced environments, value excellent customer service, and are looking to build a solid foundation in the food service industry. With certification opportunities such as Crew Leader and Shift Supervisor, employees have a clear path toward advancement within WKS Restaurant Group and its partnered brands. Candidates must be at least 16 years old to apply.

Joining Wendy's through WKS Restaurant Group means becoming part of a reputable, fast-growing organization dedicated to delivering exceptional dining experiences and fostering employee growth and success.

Job Requirements

No prior experience or training
high school diploma preferred but not required
ability to read and comprehend simple instructions, short correspondence, and memos
ability to write simple correspondence
ability to present information effectively in one-on-one and small group situations
ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s
ability to perform operations using units of American money and weight, volume, and distance
ability to apply common sense understanding to carry out simple one- or two-step instructions
ability to deal with standardized situations with only occasional or no variables
must be 16 years old or older
ability to stand, walk, sit, reach, climb, stoop, kneel, crouch, or crawl
ability to lift at least 20 pounds
willingness to work in environments with high heat and exposure to cooking oils

Job Qualifications

No prior experience or training
high school diploma preferred but not required
ability to read and comprehend simple instructions, short correspondence, and memos
ability to write simple correspondence
ability to present information effectively in one-on-one and small group situations
ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s
ability to perform operations using units of American money and weight, volume, and distance
ability to apply common sense understanding to carry out simple one- or two-step instructions
ability to deal with standardized situations with only occasional or no variables
crew leader certification
shift supervisor certification

Job Duties

Greets the customer
suggestive sale and answer questions about products
records the customer’s order
stages customers in serpentine area to maintain a smooth customer flow
selects requested food items from serving or storage areas and assembles items on serving tray or in takeout bag
serves cold drinks, hot beverages, and desserts
receives payment
assists customers with questions or complaints
retrieves raw food stock and places at appropriate station for preparation
performs duties to prepare food
maintains orderly eating and serving areas
ensures that he or she follows all company issued policies and procedures