Crew Member

WKS Restaurant Group is a thriving and rapidly expanding multi-concept franchise restaurant developer and operator, managing over 300 stores across 17 states in the United States. As a licensed franchisee of several renowned brands including El Pollo Loco, Wendy's, Denny's, Krispy Kreme Doughnuts, Blaze Pizza, and Corner Bakery Café, WKS Restaurant Group exemplifies a commitment to delivering quality food and exceptional customer service across all its dining establishments. With a focus on growth and operational excellence, WKS seeks dedicated individuals who contribute to the group's continued success within its diverse portfolio of restaurant concepts.

This opportunity is specifically for the position of Full-Time Crew Member at a Wendy's franchise operated by WKS Restaurant Group. Wendy's is a well-known fast-food chain celebrated for its fresh, made-to-order square-shaped hamburgers, quality ingredients, and friendly customer service. As a crew member, the primary goal is to provide service and guest courtesy that exceed customer expectations, often referred to as 'wow! Service.' The role requires the ability to operate in a fast-paced, organized manner, ensuring that quality, service, and cleanliness standards are consistently met to enhance the overall customer experience.

A crew member at Wendy's greets customers warmly and is capable of performing suggestive sales while answering customers' questions about the menu and products. The role involves accurately recording customer orders and managing the flow of guests in the serpentine queue area to maintain smooth service. Crew members are responsible for selecting and assembling food items from serving or storage areas onto trays or takeout bags, and serving cold drinks, hot beverages, and desserts.

Handling payments, assisting customers with inquiries or complaints, and ensuring the availability of raw food stock at the proper preparation stations are also key responsibilities. Additionally, one is expected to assist in food preparation duties and to maintain orderly eating and serving areas, all while adhering strictly to the company’s policies and procedures. This role emphasizes teamwork, customer engagement, and operational efficiency, making it an ideal fit for individuals who enjoy a dynamic work environment and possess a strong work ethic.

Employees are expected to have certain skills, including the ability to read and comprehend simple instructions, and communicate effectively with customers and team members. Basic mathematical skills are required to handle money and perform calculations related to weight, volume, and distance. Reasoning ability to carry out simple instructions and handle standardized situations with minimal variables is also important.

Physical demands include standing, walking, sitting, using hands, reaching with arms, climbing, stooping, kneeling, crouching, or crawling, plus lifting up to 20 pounds. Employees may be exposed to high heat and cooking oils. Applicants must be at least 16 years old.

WKS Restaurant Group offers comprehensive benefits for full-time crew members including medical insurance (eligible after 30 days), vision and dental plans, a 401k plan with company matching, and paid vacation accrued after the fifth anniversary. This opportunity with Wendy’s under the WKS franchise umbrella represents a chance to join a respected leader in the multi-brand restaurant franchise sector with opportunities for growth and development.