Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Vision Insurance
Dental Insurance
401k plan with company match
Paid vacation
Career development opportunities
Employee training programs

Job Description

WKS Restaurant Group is a dynamic and rapidly growing multi-concept franchise restaurant developer and operator, managing over 300 stores across 17 states. As a licensed franchisee for major brands such as Wendy's, El Pollo Loco, Denny's, Krispy Kreme Doughnuts, Blaze Pizza, and Corner Bakery Café, WKS has established a solid reputation for delivering quality food and exceptional customer service. The company continuously pursues excellence by fostering a workplace environment that prioritizes employee development and operational efficiency, making it a leader in the food service industry.

Wendy's, one of the brands operated by WKS Restaurant Group, is a globally recognized fast-food restaurant chain known for its fresh ingredients, signature square-shaped beef patties, and commitment to customer satisfaction. This is an exciting opportunity for individuals passionate about the food service industry to join Wendy's as Full-Time Crew Members, providing service and guest courtesy that exceeds customer expectations. The role is designed to create a positive dining experience through efficient and friendly service adhering to company standards for quality, cleanliness, and speed.

As a crew member at Wendy's under the WKS Restaurant Group umbrella, you will be responsible for greeting customers warmly, taking their orders accurately, recommending menu items, and ensuring smooth customer flow by managing staging areas. The position also involves preparing food items, assembling orders, serving beverages and desserts, and handling payments. You will assist customers with questions or complaints, maintain the cleanliness of eating and serving areas, and ensure compliance with all company policies and procedures.

This is a full-time position offering competitive benefits including medical, vision, and dental insurance eligibility beginning the first day of the month following 30 days of employment. Additionally, employees can participate in a 401k plan with a company match, paid vacation accrued annually after the fifth year, and opportunities for career growth and leadership certifications such as Crew Leader and Shift Supervisor. The job requires individuals 16 years or older who can meet physical demands including standing, walking, lifting up to 20 pounds, and working in fast-paced environments with exposure to high heat and cooking materials.

Joining Wendy's through WKS Restaurant Group means becoming part of a passionate team committed to delivering wow service that delights customers and enhances the brand loyalty. Employees are provided with comprehensive training and development to foster their skills in customer service and operational tasks, preparing them for future leadership roles within the company. If you are enthusiastic, customer-focused, and eager to grow your career in the restaurant industry, this role provides a welcoming and supportive work environment that champions teamwork, respect, and professional growth.

Job Requirements

  • No prior experience or training required
  • Must be 16 years old or older
  • Ability to stand, walk, sit, use hands to handle and feel
  • Ability to reach with hands and arms, climb, stoop, kneel, crouch, or crawl
  • Ability to lift at least 20 pounds
  • Ability to work in environments with high heat and exposure to cooking oils
  • Ability to follow company policies and procedures
  • Ability to communicate effectively with customers and team members

Job Qualifications

  • High school diploma preferred but not required
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations
  • Ability to perform basic mathematical operations including addition, subtraction, multiplication, and division
  • Ability to apply common sense understanding to carry out simple instructions
  • Crew leader certification
  • Shift supervisor certification

Job Duties

  • Greets the customer
  • Suggestive sale and answer questions about products
  • Records the customer’s order
  • Stages customers in serpentine area to maintain a smooth customer flow
  • Selects requested food items from serving or storage areas and assembles items on serving tray or in takeout bag
  • Serves cold drinks, hot beverages, and desserts
  • Receives payment
  • Assists customers with questions or complaints
  • Retrieves raw food stock and places at appropriate station for preparation
  • Performs duties to prepare food
  • Maintains orderly eating and serving areas
  • Ensures that he or she follows all company issued policies and procedures

Job Criteria

Experience

No experience required


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