Job Overview
Employment Type
Full-time
Benefits
Travel perks for employees and their families to explore 365 destinations
Health benefits including dental, vision, and prescription coverage from day one
Access to wellness programs and resources
401(k) program with employer contributions after one year
Employee assistance program
Pet insurance
Discounts on hotels, cars, and cruises
Job Description
American Airlines is one of the largest and most recognized airlines in the world, known for its commitment to providing excellent customer service and safe, reliable air travel. Operating thousands of flights to hundreds of destinations globally, American Airlines combines innovation with tradition, offering passengers a seamless and comfortable travel experience. As a major player in the airline industry, the company focuses not only on operational efficiency but also on fostering a supportive and rewarding work environment for its employees. With a diverse workforce and a strong emphasis on teamwork and professionalism, American Airlines continues to be a leader in... Show More
Job Requirements
- High school diploma or GED equivalent
- Current flight service, passenger service, or passenger sales experience is preferred
- Understanding of working with a contract labor group is desirable
- Ability to coach, develop, and lead a team of Flight Attendants
- Excellent interpersonal, planning, and organizational skills
- Must meet qualifications to train as a flight attendant
- Neat, well-groomed appearance and service-oriented attitude
- Ability to push or pull force of up to 60 pounds and perform physical job requirements, including emergency evacuation drills
- Ability to coordinate multiple projects effectively
- Must pass FAA criminal background checks and DOT drug tests
Job Qualifications
- High school diploma or GED equivalent
- Current flight service, passenger service, or passenger sales experience preferred
- Understanding of working with a contract labor group is desirable
- Ability to coach, develop, and lead a team of Flight Attendants
- Excellent interpersonal, planning, and organizational skills
- Must meet qualifications to train as a flight attendant
- Neat, well-groomed appearance and service-oriented attitude
- Ability to coordinate multiple projects effectively
- Must pass FAA criminal background checks and DOT drug tests
- Experience in a supervisory role within the airline industry is a plus
- Knowledge of customer service best practices in aviation is a plus
Job Duties
- Supervise, direct, and coordinate job performance of Flight Attendants and Support Staff
- Act as the Manager on Duty or in an operational support role on the concourse, at the gates, or on the aircraft as required
- Coach and counsel subordinate employees to ensure compliance with company policies and procedures
- Initiate corrective actions, including dismissals when necessary
- Guide the development of Flight Attendants and Support Staff for greater responsibilities and promotions
- Participate in task forces and planning activities to address departmental challenges and future direction
- Ensure consistent delivery of quality service to customers
- Conduct in-flight Quality Service Reviews and collaborate with various departments and vendors
- Work shift hours, including weekends and holidays, as needed
Job Location
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