Crew Chief

Aurora, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Training and Development

Career advancement opportunities

employee recognition programs

Job Description

IHOP, a renowned restaurant brand known for its commitment to quality food and exceptional guest service, is seeking a dedicated and proactive Crew Chief to join their team at the Aurora, IL location. IHOP operates as a full-service family dining restaurant specializing in breakfast, lunch, and dinner options with a strong emphasis on providing a pleasant atmosphere and maintaining high standards in food preparation and presentation. The restaurant prides itself on fostering a work environment that supports teamwork, skill development, and excellence in hospitality. \n\nThe Crew Chief role at IHOP is a crucial leadership position filled by an employee who... Show More

Job Requirements

Employee must be able to communicate verbally in English to employees and guests
Employee must be able to read English for menus, guest checks, notices, instructions, safety labels
Employee must be able to interact with people in a friendly, courteous manner
Prior experience or training is desired but may not be required
Ability to read and comprehend instructions, correspondence, and memos
Ability to write guest checks and simple correspondence
Ability to read and speak English well enough to communicate with guests and understand guest checks and instructions
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, percents, decimals, discounts, and cash counting
Ability to apply common sense and to understand and carry out detailed and objective written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Ability to memorize food plating and handling procedures outlined in the Standard Operating Procedures Manual
Ability to remain calm under pressure when dealing with guests, staff, or equipment problems
Completion of IHOP training coursework as assigned

Job Qualifications

Ability to perform each essential duty satisfactorily
Ability to communicate verbally in English to employees and guests
Ability to read English for menus, guest checks, notices, instructions, safety labels
Ability to interact with people in a friendly, courteous manner
Prior experience or training is desired but may not be required
Ability to read and comprehend instructions, correspondence, and memos
Ability to write guest checks and simple correspondence
Ability to read and speak English well enough to communicate with guests and understand guest checks and instructions
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, percents, decimals, discounts, and cash counting
Ability to apply common sense and to understand and carry out detailed and objective written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Ability to memorize food plating and handling procedures outlined in the Standard Operating Procedures Manual
Ability to remain calm under pressure when dealing with guests, staff, or equipment problems
Completion of IHOP training coursework as assigned

Job Duties

Assist in ensuring that all personnel, equipment, and supplies are prepared and ready to meet the needs of the business
Assist in assigning employee duties and responsibilities and encouraging teamwork
Inform all employees of new menu items, specials, and promotional materials to ensure complete understanding of food preparation and service
Assist in conducting orientation and training for new employees and give refresher training to current employees, when needed
Supervise employee performance and conduct in accordance with company policies
Observe guest reactions to quality of food and service
Review all time cards or time reports daily as required by Unit Manager
Adjust schedule to meet the needs of the restaurant and keep overtime to an absolute minimum
Enforce portion control per Standard Operating Procedures Manuals
Check deliveries for proper quantity, quality, pricing, completeness of order, breakage, and spoilage
Maintain tight security
Control waste
Perform administrative procedures such as cash receipts/store receipts
Be responsible for register reading and daily sales reports
Reconcile cash receipts and store bank funds
Make daily deposits and submit deposit slips to the Accounting Office as required by Manager or Assistant Manager
Ensure that register or servers have sufficient change and bills prior to peak hours of business
Enforce company policy regarding check cashing
Perform other assignments as needed or which may be assigned by the Unit Manager or Assistant Manager

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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