Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
IHOP is a celebrated American restaurant franchise known for its welcoming atmosphere and a menu rich with breakfast classics and diverse dining options. As a prominent player in the casual dining industry, IHOP has built its reputation on quality food, friendly service, and family-oriented environments. The establishment located at 12423 W Center Road in Omaha, NE, exemplifies this tradition by combining a strong community presence with high standards of food preparation and customer care to ensure an enjoyable dining experience for all guests.
The role of Crew Chief at IHOP is designed for craft employees who demonstrate initiative and leadership capabilities. This position is more than just performing a job; it means becoming a key figure in the day-to-day operations by stepping in as the acting Assistant Manager whenever required. The Crew Chief manages their own craft responsibilities while also supervising other team members and ensuring that all service standards are met or exceeded.
This leadership role requires the Crew Chief to direct employees in all phases of restaurant operation, focusing heavily on food quality, guest service, cleanliness, and creating a pleasant atmosphere. The Crew Chief plays a pivotal role in preparing staff, equipment, and supplies to meet business demands while fostering teamwork and providing ongoing training and guidance.
In addition to supervising food preparation and service, the Crew Chief is responsible for administrative tasks like reviewing time cards, adjusting staff schedules to optimize labor without incurring unnecessary overtime, and managing inventory control, including deliveries and portion sizes. This position also entails important financial duties such as handling cash receipts, register readings, daily sales reports, cash reconciliation, and ensuring the safe handling of funds in accordance with company policies. The role demands vigilance in maintaining security and controlling waste to uphold company standards and efficiency.
The ideal Crew Chief is a reliable, approachable leader with good communication skills who excels at managing both people and processes under a busy restaurant environment. The ability to stay calm, think clearly under pressure, and solve problems quickly is essential. An understanding of IHOP's Standard Operating Procedures Manual, including memorizing food plating and handling procedures, is crucial for maintaining consistency and quality.
This role requires an individual with the physical stamina to perform various tasks including frequent walking, lifting up to 10 pounds regularly and sometimes up to 100 pounds, as well as the ability to perform actions like stooping, kneeling, crouching, and crawling. The work environment includes exposure to kitchen fumes and moderate noise levels, making resilience and adaptability important.
Working at IHOP offers a unique opportunity to develop leadership skills within a supportive, dynamic workplace, and to contribute directly to the success of a renowned restaurant brand. The Crew Chief position serves as a critical link between the management team and front-line employees, ensuring that operational standards are met while delivering an outstanding guest experience.
The role of Crew Chief at IHOP is designed for craft employees who demonstrate initiative and leadership capabilities. This position is more than just performing a job; it means becoming a key figure in the day-to-day operations by stepping in as the acting Assistant Manager whenever required. The Crew Chief manages their own craft responsibilities while also supervising other team members and ensuring that all service standards are met or exceeded.
This leadership role requires the Crew Chief to direct employees in all phases of restaurant operation, focusing heavily on food quality, guest service, cleanliness, and creating a pleasant atmosphere. The Crew Chief plays a pivotal role in preparing staff, equipment, and supplies to meet business demands while fostering teamwork and providing ongoing training and guidance.
In addition to supervising food preparation and service, the Crew Chief is responsible for administrative tasks like reviewing time cards, adjusting staff schedules to optimize labor without incurring unnecessary overtime, and managing inventory control, including deliveries and portion sizes. This position also entails important financial duties such as handling cash receipts, register readings, daily sales reports, cash reconciliation, and ensuring the safe handling of funds in accordance with company policies. The role demands vigilance in maintaining security and controlling waste to uphold company standards and efficiency.
The ideal Crew Chief is a reliable, approachable leader with good communication skills who excels at managing both people and processes under a busy restaurant environment. The ability to stay calm, think clearly under pressure, and solve problems quickly is essential. An understanding of IHOP's Standard Operating Procedures Manual, including memorizing food plating and handling procedures, is crucial for maintaining consistency and quality.
This role requires an individual with the physical stamina to perform various tasks including frequent walking, lifting up to 10 pounds regularly and sometimes up to 100 pounds, as well as the ability to perform actions like stooping, kneeling, crouching, and crawling. The work environment includes exposure to kitchen fumes and moderate noise levels, making resilience and adaptability important.
Working at IHOP offers a unique opportunity to develop leadership skills within a supportive, dynamic workplace, and to contribute directly to the success of a renowned restaurant brand. The Crew Chief position serves as a critical link between the management team and front-line employees, ensuring that operational standards are met while delivering an outstanding guest experience.
Job Requirements
- Employee must be able to communicate verbally in English to employees and guests and read English for menus, guest checks, notices, instructions, safety labels, etc
- employee must be able to interact with people in a friendly, courteous manner
- prior experience or training is desired but may not be required
- ability to read and comprehend instructions, correspondence, and memos
- ability to write guest checks and simple correspondence
- ability to read and speak English well enough to communicate with guests, understand guest checks and instructions
- ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, percents, decimals, discounts, and cash counting
- ability to apply common sense and to understand and carry out detailed and objective written or oral instructions
- ability to deal with problems involving a few concrete variables in standardized situations
- ability to memorize food plating and handling procedures outlined in the Standard Operating Procedures Manual
- employee must be able to remain calm under pressure when dealing with guests, staff or equipment problems
- completion of IHOP training coursework as assigned
Job Qualifications
- Employee must be able to communicate verbally in English to employees and guests and read English for menus, guest checks, notices, instructions, safety labels, etc
- employee must be able to interact with people in a friendly, courteous manner
- prior experience or training is desired but may not be required
- ability to read and comprehend instructions, correspondence, and memos
- ability to write guest checks and simple correspondence
- ability to read and speak English well enough to communicate with guests, understand guest checks and instructions
- ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, percents, decimals, discounts, and cash counting
- ability to apply common sense and to understand and carry out detailed and objective written or oral instructions
- ability to deal with problems involving a few concrete variables in standardized situations
- ability to memorize food plating and handling procedures outlined in the Standard Operating Procedures Manual
- employee must be able to remain calm under pressure when dealing with guests, staff or equipment problems
- completion of IHOP training coursework as assigned
Job Duties
- Assist in ensuring that all personnel, equipment, and supplies are prepared and ready to meet the needs of the business
- assist in assigning employee duties and responsibilities and encouraging teamwork
- inform all employees of new menu items, specials, and promotional materials to ensure complete understanding of food preparation and service
- assist in conducting orientation and training for new employees and give refresher training to current employees, when needed
- supervise employee performance and conduct in accordance with company policies
- observe guest reactions to quality of food and service
- review all time cards or time reports daily as required by Unit Manager
- adjust schedule to meet the needs of the restaurant and keep overtime to an absolute minimum
- enforce portion control per Standard Operating Procedures Manuals
- check deliveries for proper quantity, quality, pricing, completeness of order, breakage, and spoilage
- maintain tight security
- control waste
- perform administrative procedures such as cash receipts, store receipts
- be responsible for register reading and daily sales reports
- reconcile cash receipts and store bank funds
- make daily deposits and submit deposit slips to the Accounting Office as required by Manager or Assistant Manager
- ensure that register or servers have sufficient change and bills prior to peak hours of business
- enforce company policy regarding check cashing
- perform other assignments as needed or as assigned by the Unit Manager or Assistant Manager
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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