Job Overview
Compensation
Hourly
Exact $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Seneca Niagara Casino & Hotel is a premier gaming and hospitality destination located in Niagara Falls, New York. Managed by Seneca Gaming Corporation, this establishment offers guests an exciting casino experience alongside exceptional hotel accommodations, dining options, and entertainment venues. The casino property is well-known for its vibrant gaming floor, multiple food and beverage outlets, and commitment to maintaining a superior guest service environment. The Seneca Gaming Corporation places a strong emphasis on adherence to internal control standards, information security, and customer satisfaction, making it a respected employer in the hospitality and gaming industry.
The role of the Restaurant Cashier at Seneca Niagara Casino & Hotel is a vital position within the food and beverage operations, specifically focused on processing non-gaming transactions at various dining outlets located off the gaming floor. The Restaurant Cashier is responsible for the accurate initiation and settlement of patron checks using the resort's point-of-sale (POS) system, which includes handling multiple tender methods such as cash, checks, and credit cards. This position requires a high level of accountability to ensure drawer balances are maintained at the beginning and end of each shift, along with meticulous record-keeping for all financial transactions. Beyond financial duties, the cashier also supports restaurant operations by assisting in host and busser tasks such as seating guests, maintaining table settings, and ensuring an overall pleasant dining atmosphere.
The cashiers play a key role in guest relations, requiring tact and professionalism when interacting with patrons to address inquiries, resolve issues, and contribute positively to guest recovery efforts. Strong communication skills and a welcoming demeanor are essential traits, as cashiers represent the face of the hotel’s dining services. They must be knowledgeable about the property layout, available dining hours, and any current promotions to assist guests effectively.
Working at Seneca Niagara requires compliance with company policies, including information security protocols and acceptable use policies to protect guest and corporate data. The Restaurant Cashier is expected to maintain a professional work environment, adhere to attendance guidelines, and participate fully in all required training programs within nine months of employment. Shifts vary according to a 24-hour schedule, reflecting the casino's around-the-clock service model, which demands flexibility and stamina.
The position is suited for individuals who are at least 18 years old, possess good math skills, and have a high school diploma or equivalent preferred but not mandatory. Previous experience in cashiering, customer service, or money handling is advantageous, along with basic knowledge of cash register operations. Physical requirements include the ability to stand for long periods, perform repetitive motions, and adapt to a moderately loud and occasionally smoky environment. This role promises a challenging yet rewarding experience for individuals passionate about hospitality and excellent customer service, supported by competitive compensation starting at $16.00 per hour, with negotiable pay based on experience and education.
The role of the Restaurant Cashier at Seneca Niagara Casino & Hotel is a vital position within the food and beverage operations, specifically focused on processing non-gaming transactions at various dining outlets located off the gaming floor. The Restaurant Cashier is responsible for the accurate initiation and settlement of patron checks using the resort's point-of-sale (POS) system, which includes handling multiple tender methods such as cash, checks, and credit cards. This position requires a high level of accountability to ensure drawer balances are maintained at the beginning and end of each shift, along with meticulous record-keeping for all financial transactions. Beyond financial duties, the cashier also supports restaurant operations by assisting in host and busser tasks such as seating guests, maintaining table settings, and ensuring an overall pleasant dining atmosphere.
The cashiers play a key role in guest relations, requiring tact and professionalism when interacting with patrons to address inquiries, resolve issues, and contribute positively to guest recovery efforts. Strong communication skills and a welcoming demeanor are essential traits, as cashiers represent the face of the hotel’s dining services. They must be knowledgeable about the property layout, available dining hours, and any current promotions to assist guests effectively.
Working at Seneca Niagara requires compliance with company policies, including information security protocols and acceptable use policies to protect guest and corporate data. The Restaurant Cashier is expected to maintain a professional work environment, adhere to attendance guidelines, and participate fully in all required training programs within nine months of employment. Shifts vary according to a 24-hour schedule, reflecting the casino's around-the-clock service model, which demands flexibility and stamina.
The position is suited for individuals who are at least 18 years old, possess good math skills, and have a high school diploma or equivalent preferred but not mandatory. Previous experience in cashiering, customer service, or money handling is advantageous, along with basic knowledge of cash register operations. Physical requirements include the ability to stand for long periods, perform repetitive motions, and adapt to a moderately loud and occasionally smoky environment. This role promises a challenging yet rewarding experience for individuals passionate about hospitality and excellent customer service, supported by competitive compensation starting at $16.00 per hour, with negotiable pay based on experience and education.
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or equivalency preferred
- Six months of previous cashier or money handling experience preferred
- Basic knowledge of start-up and close-down of cash registers preferred
- Must be able to operate office equipment including a 10-key adding machine
- Good math skills required
- Previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and speak effectively to the public, employees and customers
- Ability to interact well with customers and employees
- Ability to resolve problems and conflicts diplomatically and tactfully
- Must be able to stand, walk and move through all areas of the casino
- Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers/hands for lifting and grasping
- Must be able to perform repetitive motions
- Must be able to talk to and hear customers and co-workers
- Must be able to assist with special needs of customers
- Required to have close visual acuity
- Subject to environmental conditions and moderately loud noise levels
- Must have physical stamina and proper mental attitude to work under pressure in a fast-paced environment
Job Qualifications
- At least 18 years of age upon employment
- High school diploma or its equivalency preferred
- Six (6) months of previous cashier or money handling experience preferred
- Basic knowledge of start-up and close-down of cash registers preferred
- Ability to operate office equipment, including a 10-key adding machine
- Good math skills
- Previous customer service experience preferred
- Excellent communication skills
- Ability to write routine correspondence and speak effectively to the public, employees and customers
- Ability to deal effectively and interact well with customers and employees
- Ability to resolve problems or conflicts in a diplomatic and tactful manner
- Outgoing, friendly personality with a cheerful positive accommodating disposition
Job Duties
- Be knowledgeable of Seneca Niagara Casino & Hotel’s history, map of property, location of restrooms and telephones, hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries
- Start-up drawer and balance the drawer at the end of shift
- Settle patron checks using the resort POS system, including collection of all tender methods and system entry
- Maintain accountability of cash, checks, and various paperwork for non-gaming transactions related to an assigned cashier drawer
- Be knowledgeable of all procedures regarding non-gaming comps, gift cards, Ambassador Charges, Executive Charges and Room Charges
- Responsible to account for all players comp slips
- Tactfully handle guest relations and ensure guest recovery activities
- Assist with seating guests, wiping silverware and menus and setting tables as per direction of the Room Manager
- Perform any duties assigned by the manager or shift manager
- Work with other departments for the overall good of the casino
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy
- Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times
- Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
- Must complete all required SGC Training programs within nine (9) months from commencement of employment
- Attend all necessary meetings
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed
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