Credentialed Trainer II - ClinDoc

Our organization is a leading healthcare system committed to delivering high-quality patient care through innovative technology and comprehensive training programs. We specialize in the implementation and support of the Electronic Health Record (EHR) system, providing our staff with the tools and knowledge necessary to maximize efficiency and improve patient outcomes. As a healthcare provider, we prioritize continuous learning and development to ensure that our teams stay ahead in a fast-evolving digital environment.

We are currently seeking a dedicated Credentialed Trainer (CT) to join our team on a full-time basis with a standard work schedule from 8 AM to 5 PM, Monday through Friday. The Credentialed Trainer will play a critical role in the successful adoption and effective use of our electronic health record system. This position involves hands-on training delivery, ongoing support, and collaboration across departments to ensure that end users are proficient in utilizing the assigned EHR applications.

The Credentialed Trainer works closely with Principal Trainers, Analysts, Informaticists, and Health System leaders to design and deliver comprehensive training programs aligned with approved workflows. This role requires preparing and organizing classroom environments, developing and maintaining training materials, and providing onsite support through various activities including rounding and attending associate fairs. Trainers also collaborate with provisioning teams to ensure associates complete the necessary training prior to system access.

A key responsibility is the adaptability to review and articulate workflow processes as depicted in Visio diagrams, ensuring the documentation aligns with the EHR systems’ requirements. Trainers will also create and customize job aids based on approved templates thereby supporting learners with standardized yet effective resources. As advocates for end users, Credentialed Trainers gather feedback to identify areas for improvement and work proactively to enhance training programs.

The ideal candidate should be self-motivated and capable of working independently with minimal supervision while demonstrating strong organizational and communication skills. The position demands the ability to analyze variable factors and use independent judgment in routine cases, as well as the willingness to mentor and train other team members. Collaborating with senior team members to validate teaching methods and troubleshooting any operational issues related to the training and build environments form part of the daily responsibilities.

This role requires a minimum of a high school diploma, with preference given to candidates holding an associate degree and experience in healthcare education. Candidates should have at least two years of experience in education or as an EPIC system end user, informaticist, analyst, or trainer. Experience with multiple full-cycle implementations, post-live support, and quarterly upgrades is highly valued. Proficiency with Microsoft Office, including Outlook, SharePoint, PowerPoint, and Word, and familiarity or willingness to learn Excel, Teams, Shifts, Tasks, and Lists, is required. Experience with Learning Management Systems (LMS) and instructional design is a plus.

Credentialed Trainers are expected to achieve designated Epic Credentialed status within six months of hire and to secure cross-training credentials in one or more Epic applications within the first year. This role offers an opportunity to contribute meaningfully to the healthcare environment by ensuring all system users are confident and competent, thereby enhancing operational efficiency and patient safety.