Job Overview
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
flexible scheduling
Job Description
The establishment hiring for the Casino Coffee Bar Shift Manager position is a vibrant hospitality venue featuring both a hotel and a casino setting. This dynamic environment caters to a diverse clientele who expect top-tier guest service, high-quality café offerings, and smoothly managed operations. The company operates in the fast-paced food and beverage sector within the hospitality industry, where delivering exceptional customer experiences consistently is paramount to their ongoing success and industry reputation. The venue is known for its lively atmosphere, especially on the casino floor, and focuses on fostering an environment where guests feel welcomed, satisfied, and valued.
This role is an opportunity for a leadership professional to join the team as the Casino Coffee Bar Shift Manager. Successfully performing in this position requires not only operational acumen but also exemplary leadership qualities. The shift manager will oversee the smooth operation of both the Hotel and Casino Coffee Bars, managing team members and ensuring compliance with organizational policies and regulatory standards. Flexibility is crucial for this role as it demands working various shifts, including early mornings, late nights, weekends, and holidays to accommodate the venue’s operating hours and guest flow. Compensation is determined based on experience, reflecting the importance of this managerial post.
The responsibilities of the Casino Coffee Bar Shift Manager are broad and impactful. Key duties include leading and supporting the coffee bar teams by conducting hiring processes, training new team members, appraising performance, and setting work schedules. The individual will manage daily operations effectively within the established budget, contributing to business profitability through cost controls and innovative promotion strategies. Operational tasks also include maintaining high standards of safety, sanitation, and organization. The manager is expected to foster a welcoming environment that sustains the highest levels of guest satisfaction and handle any issues or complaints with diplomacy and efficiency.
Furthermore, the shift manager plays a pivotal role in maintaining thorough knowledge of the menu, product offerings, and up-to-date service standards, ensuring a consistent brand experience throughout all shifts. The position requires mastery of standard office tools, including Microsoft Office and point-of-sale systems, which are integral to scheduling, inventory management, and reporting functions. Candidates must be comfortable maintaining discretion with confidential information and adept at communicating with diverse stakeholders within the organization. Physical demands of the job include mobility to work throughout the property, handle various equipment, and perform duties that require a range of motion and the ability to lift moderate weight. Compliance with personal protective equipment protocols is mandatory for safety.
Work conditions encompass varying noise levels, especially higher noise on the casino floor, and exposure to food allergens such as nuts, dairy, seafood, and gluten. The environment involves operating near moving parts like espresso machines and blenders, and handling hot and cold products safely. This position demands an individual who thrives in a dynamic and customer-focused hospitality setting, is motivated by leading teams, and is committed to operational excellence and exceptional guest experiences.
This role is an opportunity for a leadership professional to join the team as the Casino Coffee Bar Shift Manager. Successfully performing in this position requires not only operational acumen but also exemplary leadership qualities. The shift manager will oversee the smooth operation of both the Hotel and Casino Coffee Bars, managing team members and ensuring compliance with organizational policies and regulatory standards. Flexibility is crucial for this role as it demands working various shifts, including early mornings, late nights, weekends, and holidays to accommodate the venue’s operating hours and guest flow. Compensation is determined based on experience, reflecting the importance of this managerial post.
The responsibilities of the Casino Coffee Bar Shift Manager are broad and impactful. Key duties include leading and supporting the coffee bar teams by conducting hiring processes, training new team members, appraising performance, and setting work schedules. The individual will manage daily operations effectively within the established budget, contributing to business profitability through cost controls and innovative promotion strategies. Operational tasks also include maintaining high standards of safety, sanitation, and organization. The manager is expected to foster a welcoming environment that sustains the highest levels of guest satisfaction and handle any issues or complaints with diplomacy and efficiency.
Furthermore, the shift manager plays a pivotal role in maintaining thorough knowledge of the menu, product offerings, and up-to-date service standards, ensuring a consistent brand experience throughout all shifts. The position requires mastery of standard office tools, including Microsoft Office and point-of-sale systems, which are integral to scheduling, inventory management, and reporting functions. Candidates must be comfortable maintaining discretion with confidential information and adept at communicating with diverse stakeholders within the organization. Physical demands of the job include mobility to work throughout the property, handle various equipment, and perform duties that require a range of motion and the ability to lift moderate weight. Compliance with personal protective equipment protocols is mandatory for safety.
Work conditions encompass varying noise levels, especially higher noise on the casino floor, and exposure to food allergens such as nuts, dairy, seafood, and gluten. The environment involves operating near moving parts like espresso machines and blenders, and handling hot and cold products safely. This position demands an individual who thrives in a dynamic and customer-focused hospitality setting, is motivated by leading teams, and is committed to operational excellence and exceptional guest experiences.
Job Requirements
- High school diploma or equivalent required
- Minimum of 3 years related experience in a similar venue
- At least 1 year supervisory experience
- Ability to obtain ServSafe certification within 90 days
- Proficiency in Microsoft Office and standard office equipment
- Experience with POS systems required
- Ability to maintain discretion in handling confidential information
- Strong communication and interpersonal skills
- Flexibility to work various shifts including nights, weekends and holidays
- Physical capability to perform all job functions including standing, walking, lifting, and wearing PPE as required
Job Qualifications
- A high school diploma or equivalent with 3 years of progressively responsible related experience in a similar-sized venue
- An Associate's degree can substitute 1 year of experience
- One year of supervisory experience
- Ability to achieve ServSafe certifications within 90 days
- Proficiency with standard office equipment and Microsoft Office
- Experience with point-of-sale systems
- Ability to maintain discretion with confidential information
- Effective communication skills with stakeholders and groups
- Capability to work irregular hours including nights, weekends, and holidays
- Physical ability to perform job duties including standing, walking, lifting up to 10 pounds, and using personal protective equipment
Job Duties
- Operate the Hotel and Casino Coffee Bars efficiently and effectively within fiscal and operational guidelines
- Carry out management responsibilities including interview and hire, train team members, plan, assign and direct work, appraise performance, motivate, reward and discipline team members, address complaints, and resolve problems
- Oversee daily operations including support of venue concepts, maintain menu and product knowledge, lead shift meetings, conduct training, and perform opening and closing duties
- Ensure the highest level of guest service and assist in providing timely, positive resolution to guest issues
- Assist in developing venue budget, operating within budgetary guidelines, evaluating financial reports, and adjusting operations to achieve financial goals
- Manage team member scheduling and venue inventories to meet business demands and control costs
- Develop initiatives and promotions to increase sales and manage inventories
- Maintain a safe, sanitary, and organized work environment
- Maintain complete knowledge of restaurant service standards, menu items, beverage selections, specials, promotions, events, and policies
- Establish, update and ensure compliance with departmental internal controls, policies, procedures, and regulations
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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