Coverage Concierge

Rebis is a multidisciplinary sleep wellness center dedicated to transforming sleep health and restoring overall wellness. The center's name symbolizes a sacred union of healing disciplines, integrating diverse expertise into a unified system designed to help individuals heal and thrive. With a mission to restore and enhance healing by optimizing sleep health through a collaborative, compassionate, and highly coordinated approach, Rebis aims to set a new national standard for care and experience in sleep wellness. At its core, Rebis is committed to ensuring every person who interacts with the center feels Loved, Heard, and Safe.

The role of Coverage Concierge at Rebis plays a critical part in overcoming one of the biggest barriers to healthcare: uncertainty about cost and insurance coverage. Many people delay or avoid needed treatment because they are unsure about their financial responsibilities or the specifics of their insurance benefits. As a Coverage Concierge, you act as a vital bridge for guests, helping them to understand their insurance coverage and out-of-pocket expenses, which boosts their confidence and facilitates timely treatment initiation. This position directly impacts patient trust, financial performance of the center, and the overall guest experience.

The Coverage Concierge role, similar to benefits coordinators in traditional healthcare settings, involves coordinating insurance verification, explaining benefits, and providing clients with clear information about their financial responsibilities related to care. This role requires a unique combination of analytical thinking, excellent communication skills, empathy, and meticulous attention to detail. You will not simply verify insurance details; instead, you will translate complex insurance language into clear, understandable information that reduces hesitation and empowers guests to move forward with their healthcare treatments.

Success in this role means confidently and clearly explaining insurance coverage and financial obligations, ensuring guests fully understand their next steps, proactively eliminating confusion before it becomes a barrier, completing verifications quickly and accurately, supporting the broader care team in treatment initiation, and being proactive rather than reactive in your work approach.

Key responsibilities include verifying insurance coverage and benefits prior to visits, determining eligibility and patient financial responsibility, identifying authorization requirements, handling pre-authorizations by initiating and tracking them, coordinating with payers and clinical teams to avoid care delays, and clearly communicating financial information to guests. You will be responsible for accurate documentation of insurance and financial data, maintaining organized records for billing accuracy, and collaborating with various team members such as Healing Navigators, Guest Experience Coordinators, and clinical staff to ensure financial clarity prior to treatment discussions.

This role is ideal for individuals who are highly detail-oriented, able to stay calm and clear when explaining complex information, patient and empathetic, well-organized, process-driven, and proactive in anticipating and solving problems. Those who enjoy working with detailed information, explaining complex topics simply, valuing accuracy, and comfortable discussing financial matters will thrive here. Conversely, this role may be challenging for those who dislike detail-oriented work, struggle with accuracy or follow-through, shy away from financial conversations, get overwhelmed by complex information, or prefer fast-paced tasks with low detail.

Required skills include 1 to 3 plus years of experience in insurance verification, healthcare administration, or billing, strong attention to detail and accuracy, clear communication of financial and insurance information, organizational and multitasking abilities, and comfort working within structured, process-driven environments. Preferred experience includes familiarity with medical insurance and authorization processes, work in healthcare or specialty clinical settings, and experience collaborating with billing or revenue cycle teams.

Behaviorally, Coverage Concierges are expected to operate with accuracy and attention to detail, communicate clearly and confidently, provide reassurance during financial discussions, take ownership of their responsibilities, collaborate effectively with the care team, and contribute to a seamless guest experience.

This position reports to the Practice Manager and is part of the In-Office Care Team at the Rebis clinic location. Compensation ranges from $21 to $25 per hour, supplemented by a monthly bonus program, making this an attractive opportunity for those seeking a meaningful role in healthcare administration and patient support within a progressive sleep wellness center.