Courtyard Chicago Midway Airport - Front Desk Manager

Aimbridge Hospitality is a premier hotel management company recognized for its commitment to delivering exceptional guest experiences across a diverse portfolio of properties. Specializing in the hospitality industry, Aimbridge Hospitality is dedicated to creating memorable stays by focusing on guest satisfaction, operational excellence, and innovative management solutions. The company's culture emphasizes leadership development, team collaboration, and a guest-centric approach, making it a sought-after employer for individuals passionate about hospitality. The properties managed by Aimbridge Hospitality range from upscale hotels to select-service accommodations, known for blending comfort, convenience, and top-tier service.

This particular opportunity is for the position of Front Desk Manager at the Courtyard Chicago Midway Airport, a well-located hotel in Bedford Park, Illinois. The hotel is notable for its proximity to Chicago Midway Airport, just half a mile away, providing guests with essential amenities such as a free 24-hour shuttle service, a well-rated restaurant, an on-site Starbucks, as well as recreational facilities including an indoor swimming pool, hot tub, and fitness center with cardio equipment and free weights. In this role, the Front Desk Manager will be pivotal in shaping the guest experience from the moment visitors enter until their departure, ensuring that service is not only efficient but warm and personalized.

As a Front Desk Manager, you will lead the front office team to consistently provide excellent customer service and foster a welcoming atmosphere. Your responsibilities will include overseeing check-in and check-out procedures, managing occupancy rates, and maximizing room revenue through smart pricing strategies. This position requires a natural leader who can motivate and guide their team, maintain high operating standards, and swiftly resolve any issues that arise with professionalism and grace. Effective communication with both guests and staff is crucial to ensuring smooth operations and enhancing the overall guest experience.

Candidates considered for this position should have a solid foundation in hotel operations, demonstrated supervisory experience, and proficiency with common business software including Windows-based systems, spreadsheets, and word processing tools. The role demands someone who can effectively handle stressful situations while maintaining composure and providing objective solutions. Having a valid driver’s license and meeting the specified education criteria are essential prerequisites for employment.

This role offers a competitive benefits package following an initial waiting period, including daily pay options, medical, dental, and vision insurance, short- and long-term disability coverage, life insurance, paid time off, an employee assistance program, and a 401k retirement plan. Aimbridge Hospitality values its employees and strives to provide a supportive work environment along with opportunities for professional growth and advancement within the company.