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Courtyard Chicago Midway Airport - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.00 - $17.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

This job opportunity is with a reputable hotel located in Bedford Park, known for its convenient proximity to Chicago Midway Airport and Downtown Chicago. The hotel is a well-established player in the hospitality sector, providing guests with a diverse range of amenities including a free 24-hour shuttle service, an on-site restaurant featuring contemporary cuisine, and a Starbucks outlet. Guests also enjoy recreational facilities such as an indoor swimming pool, a hot tub, and a gym equipped with cardio machines and free weights. The hotel's commitment to excellence in customer service and guest comfort makes it a distinguished and sought-after location for travelers and professionals in the hotel industry.

We are currently seeking a Front Desk Agent who epitomizes the essence of guest service excellence and hospitality professionalism. This role is pivotal to creating memorable first impressions and ensuring that guests receive a warm, seamless welcome, alongside efficient check-in and check-out processes. As the face of the hotel, the Front Desk Agent handles a variety of tasks with finesse and accuracy, from managing reservations to addressing guest inquiries and resolving issues. The position demands a multitasking expert who thrives in dynamic environments and is driven by customer satisfaction. Employment in this role offers a competitive salary and benefits package, including the advantage of daily pay after an initial waiting period. This opportunity is ideal for candidates with a flair for communication, problem-solving, and organizational skills within a fast-paced, guest-centric hotel setting. Join us to be a vital part of a team dedicated to delivering outstanding hospitality experiences and contributing to the vibrant atmosphere of a landmark hotel in Bedford Park.

Job Requirements

  • high school diploma or equivalent
  • experience in a hotel or related field preferred
  • familiarity with hotel management software and microsoft office suite

Job Qualifications

  • high school diploma or equivalent
  • experience in hotel or related hospitality field preferred
  • familiarity with hotel management software
  • proficiency in Microsoft Office suite
  • strong communication and interpersonal skills
  • ability to multitask and work effectively under pressure
  • problem-solving aptitude

Job Duties

  • greet guests warmly and manage check-ins and check-outs efficiently
  • handle guest inquiries and requests promptly and professionally
  • maintain accurate reservation records and manage bookings
  • communicate effectively with team members to ensure smooth operations
  • resolve guest complaints and challenges with quick-thinking and tact
  • manage financial transactions and billing accurately
  • multitask front desk activities while maintaining exceptional service standards

Job Criteria

Experience

Mid Level (3-7 years)


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