Courtyard Charleston - Convention Services Manager OEM
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
The Courtyard Charleston Historic District is a distinguished hotel located in the heart of Charleston's Historic District, adjacent to Marion Square and close to Charleston's newest premier venue, The Gaillard Center. Known for its historic charm blended with modern coastal lifestyles, this hotel offers guests an exceptional Southern experience enriched by local culinary talents and cultural heritage. Charleston itself is celebrated as the #1 city in the United States according to readers of Condé Nast Traveler and Travel + Leisure magazines. This prestigious location features over 7800 square feet of versatile meeting spaces and exquisite outdoor venues that evoke the ambiance of a classic Charleston garden, making it ideal for business meetings, formal events, and intimate gatherings. The Courtyard Charleston Historic District caters to a diverse clientele seeking exceptional service and memorable experiences, positioning the hotel as a leader in the hospitality and event management industry in the region.
We are currently looking for a dedicated and dynamic Convention Services Manager to join our team. This position plays a pivotal role in driving catering and food and beverage sales while ensuring the flawless execution of events that leave a lasting impression on clients and guests alike. The Convention Services Manager works closely with the Director of Sales or Director of Catering & Convention Services, leveraging their expertise to achieve revenue goals and enhance overall guest satisfaction.
The successful candidate will act as the primary liaison between the hotel and its clients, building strong relationships and delivering outstanding service. Responsibilities include supervising event planning, ensuring all event orders are accurate and timely, and communicating changes effectively to provide seamless event experiences. The role requires staying ahead of market trends to offer innovative ideas and services that enhance client experiences and contribute to the hotel's reputation for excellence.
This position is classified as an overtime eligible manager (OEM) role, with overtime compensated according to relevant regulations. The Convention Services Manager must be proactive, creative, and highly organized, with a passion for hospitality and an ability to manage multiple priorities under pressure. Excellent communication skills, proficiency in Microsoft Office, and strong selling techniques are essential to succeed in this role. Beyond managing events, the role contributes to the overall positive atmosphere of the property, working collaboratively with other departments to support hotel operations and guest satisfaction.
In return for your dedication, we offer a competitive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability income protection, life insurance, paid time off, an employee assistance program, and a 401k retirement plan. As an added perk, we now offer daily pay options for eligible employees. Join us and become a vital part of a team that prides itself on making every event extraordinary and every guest interaction memorable.
We are currently looking for a dedicated and dynamic Convention Services Manager to join our team. This position plays a pivotal role in driving catering and food and beverage sales while ensuring the flawless execution of events that leave a lasting impression on clients and guests alike. The Convention Services Manager works closely with the Director of Sales or Director of Catering & Convention Services, leveraging their expertise to achieve revenue goals and enhance overall guest satisfaction.
The successful candidate will act as the primary liaison between the hotel and its clients, building strong relationships and delivering outstanding service. Responsibilities include supervising event planning, ensuring all event orders are accurate and timely, and communicating changes effectively to provide seamless event experiences. The role requires staying ahead of market trends to offer innovative ideas and services that enhance client experiences and contribute to the hotel's reputation for excellence.
This position is classified as an overtime eligible manager (OEM) role, with overtime compensated according to relevant regulations. The Convention Services Manager must be proactive, creative, and highly organized, with a passion for hospitality and an ability to manage multiple priorities under pressure. Excellent communication skills, proficiency in Microsoft Office, and strong selling techniques are essential to succeed in this role. Beyond managing events, the role contributes to the overall positive atmosphere of the property, working collaboratively with other departments to support hotel operations and guest satisfaction.
In return for your dedication, we offer a competitive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability income protection, life insurance, paid time off, an employee assistance program, and a 401k retirement plan. As an added perk, we now offer daily pay options for eligible employees. Join us and become a vital part of a team that prides itself on making every event extraordinary and every guest interaction memorable.
Job Requirements
- high school diploma or equivalent required
- creativity and knowledge of food and beverage events, plus professional selling skills desired
- valid driver’s license for the applicable state required
- strong verbal and written communication skills to negotiate, convince, and influence clients and colleagues
- proficiency in Microsoft Office and general computer use
- ability to manage multiple tasks independently and present effectively
Job Qualifications
- high school diploma or equivalent
- creativity and knowledge of food and beverage events
- professional selling skills including opening, probing, supporting, and closing
- valid driver’s license
- strong verbal and written communication skills
- proficiency in Microsoft Office and general computer use
- ability to manage multiple tasks independently and present effectively
Job Duties
- knock meeting planner goals and food and beverage sales out of the park while keeping guests smiling
- build relationships with clients, take them on property adventures, and participate in local happenings making every event unforgettable
- stay ahead by tracking market trends and always bringing fresh ideas to the table
- spread positive vibes with guests and colleagues, attend key meetings, and keep the hotel running smoothly
- deliver flawless event orders on time, communicate changes fast, and help every celebration shine
- tackle any other fun challenge tossed your way by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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