Courtyard by Marriott Guest Care Supervisor

AHC Hospitality is a leading hospitality group known for managing a diverse portfolio of hotels, resorts, and restaurants that range from comfortably casual to lavishly appointed. The company’s properties include renowned names such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. With a strong commitment to exceptional guest experiences, AHC Hospitality prides itself on delivering outstanding service at every touchpoint, whether hosting large meetings, serving intimate dinners, or creating welcoming spaces for guests to enjoy. The company fosters a culture of growth and opportunity, investing in their associates’ professional development and viewing their success as integral to the company’s success. Employees at AHC Hospitality have the chance to work in dynamic environments that match their personality and career aspirations while receiving comprehensive support and benefits.

This full-time position within AHC Hospitality is based in the Guest Care department, a vital area responsible for maintaining top-level service and guest satisfaction. The role requires weekend availability and involves supervising the Guest Care staff and managing daily department operations to ensure compliance with both AHC and Marriott Corporate standards. The successful candidate will enforce Quality Assurance standards, promote teamwork, and inspire staff to provide memorable guest interactions often described as the "one degree" of service — the subtle extra effort that sets the experience apart. Responsibilities include staff scheduling, hiring assistance, training, and policy enforcement, with a special emphasis on upholding hotel policies, maintaining departmental standards, and handling guest transactions efficiently. The role also requires collaboration with other departments to coordinate activities and maintain smooth operations.

Working at AHC Hospitality means joining a team that values dedication and commitment. The Guest Care Supervisor frequently acts as the Person in Charge on busy days, evenings, weekends, and holidays, ensuring the department runs seamlessly in the absence of senior management. The job demands strong leadership skills, excellent communication abilities, and the capacity to multitask and work well under pressure. Beyond managing staff performance and conducting reviews, the supervisor is also responsible for maintaining equipment, updating task sheets, and supporting overall cleanliness and presentation throughout the hotel. This position offers an excellent balance of supervisory responsibilities combined with hands-on involvement in guest services.

Employees enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, 401K retirement savings plans, paid vacation, discounted downtown parking, free employee meals, and attractive hotel and restaurant discounts. This supportive environment encourages professional growth and offers a rewarding career path for those passionate about the hospitality industry. The company values associates who take pride in delivering impeccable service and contributing to a welcoming atmosphere where guests feel cared for and appreciated.

Overall, this position is ideal for individuals with hospitality experience who are eager to assume a leadership role in a respected hospitality company. It offers stability, growth opportunities, and the chance to be part of a team that consistently strives for excellence in guest care and service delivery.