Courtyard Boise Downtown Front Desk Agent

Block 22 Companies, in partnership with Courtyard by Marriott, stand as leaders in the art of hospitality, delivering exceptional experiences that transcend the ordinary in downtown Boise. Known for their commitment to quality and service, Block 22 Companies operate a variety of hospitality venues, including the esteemed Courtyard by Marriott, creating a dynamic and inviting destination for locals and visitors alike. The company values teamwork, respect, integrity, and passion, aiming to inspire communities and build memorable experiences through these core principles. With a reputation for excellence and a dedication to employee well-being, Block 22 ensures a supportive and engaging work environment for its staff.

The Front Desk Agent role at Courtyard by Marriott is pivotal in maintaining the highest standards of guest service and operational efficiency. This position involves managing front desk operations smoothly and efficiently to ensure that guest check-in and check-out processes are swift and hassle-free. The Front Desk Agent is the first point of contact for guests, setting the tone for their entire stay with warm, professional, and courteous interaction. This role demands strong interpersonal skills, attention to detail, and the ability to handle multiple tasks simultaneously while maintaining a welcoming and organized lobby environment.

The ideal candidate will be responsible for welcoming guests with professionalism, directing them to appropriate hotel services such as food, laundry, concierge, or housekeeping, and handling all guest requests with tact and respect. Maintaining an up-to-date knowledge of hotel policies, room rates, discounts, special offerings, and local events is crucial for providing informed assistance and enhancing the guest experience. Additionally, ensuring the timely delivery of final bills and keeping the front desk and lobby orderly are essential duties. The position requires the ability to work independently or as part of a team, solve problems efficiently, and maintain a professional image through appearance and behavior.

This full-time position offers evening shifts, typically from 2-10pm or 3-11pm, including weekends and holidays to meet business needs. Candidates must have excellent English communication skills, both written and verbal, with a preference for those with prior customer service experience. The physical demands include the ability to lift and carry items up to 50 pounds and stand for prolonged periods. The pay starts at $16 per hour, depending on experience. Block 22 presents a comprehensive benefits package designed to support employees' health, well-being, and future, emphasizing a workplace culture steeped in integrity and teamwork, where passionate service creates memorable experiences.