Courtyard Bloomington Normal - Front Desk Supervisor

The Courtyard Bloomington Normal hotel is a premier hospitality establishment located just a block off Veteran's Parkway in Normal, Illinois. Centrally positioned near Illinois State University, this hotel serves a diverse clientele including visitors to major corporations such as State Farm Insurance, Country Financial Insurance, and Mitsubishi Motors Manufacturing of America, as well as tourists and business travelers exploring the Bloomington Normal area. Known for its commitment to excellent guest service, the hotel offers easy access to local attractions such as the Illinois Shakespeare Festival, Miller Park Zoo, Children's Discovery Museum, and various shopping and dining venues including Eastland Mall and The Shoppes at College Hills. The property features a welcoming lobby that houses The Bistro, a popular restaurant offering breakfast options, Starbucks beverages, and an array of dinner and drink selections.

We are currently seeking a dedicated Front Desk Supervisor to join our vibrant team. This pivotal role is the heartbeat of hospitality at the Courtyard Bloomington Normal hotel, responsible for ensuring every guest feels genuinely welcomed and valued from the moment they arrive. As the Front Desk Supervisor, you will lead the front desk team with energy, enthusiasm, and professionalism, creating an atmosphere where exceptional service is the standard and memorable guest experiences are the goal. Your leadership will set the tone for smooth and efficient operations, from managing seamless check-ins and check-outs to handling reservations and VIP guest requests with finesse.

In this supervisory role, you will be a key figure in maintaining operational excellence by managing logs, handling messages and packages, and ensuring that every detail of the front desk's daily activities runs effortlessly. Additionally, you will leverage your expertise in revenue and rate strategies to help boost room revenue while maintaining great value for guests through ongoing promotions and packages. Your ability to train new associates, foster a communicative and collaborative team environment, and resolve guest concerns or workplace issues will be critical in upholding the hotel's safety standards and operational policies.

The Front Desk Supervisor position offers an exciting leadership opportunity in the hospitality industry where your passion for guest satisfaction and team coordination can shine. Our full-time employees become eligible for a competitive benefits package after an initial waiting period, which includes medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, a 401k retirement plan, and now daily pay options. This role requires a proactive leader with at least 2 to 3 years of progressive experience in a hotel or related field and a commitment to maintaining a welcoming and efficient guest experience environment. If you are motivated to lead by example and transform everyday moments into unforgettable memories for guests, we would love to hear from you. Join us at the Courtyard Bloomington Normal hotel and be part of a team that delivers hospitality at its finest.