Courtyard Anaheim Convention Center - Front Desk Agent

Courtyard Anaheim Resort/Convention Center is a vibrant hotel strategically located on Harbor Boulevard, offering guests unparalleled access to some of the most iconic attractions in Anaheim, California. This hotel prides itself on its proximity to the Anaheim Convention Center and the world-famous Disneyland Resort, which is just two blocks away. The property features spacious hotel rooms and family suites with bunk beds, designed to accommodate travelers of all kinds, from families to business guests. Guests enjoy complimentary high-speed Wi-Fi, flat-panel TVs, and a variety of dining options, including The Bistro, which serves Starbucks drinks and meals that cater to guests before they head to the theme parks or after a busy day of meetings or adventures. With its warm California hospitality and convenient location, the Courtyard Anaheim Resort/Convention Center creates memorable experiences for every visitor, blending comfort, accessibility, and excellent service.

We are currently seeking a dedicated Front Desk Agent to join our hotel team. This role is essential as the first point of contact for our guests and a key contributor to their overall experience. The Front Desk Agent is more than just a receptionist; they are the ultimate guest service guru responsible for creating warm welcomes, managing smooth check-ins and check-outs, and ensuring every guest interaction leaves a lasting positive impression. This position requires a friendly and professional demeanor, excellent communication skills, and an ability to multitask efficiently in a fast-paced environment.

As a Front Desk Agent, you will handle reservations, guest requests, and unexpected situations with a calm and effective approach. You will be the face of the hotel, embodying hospitality to maintain a welcoming atmosphere both in person and on the phone. Your responsibilities will include managing guest inquiries, providing accurate information, coordinating with other departments to meet guest needs, and ensuring the front desk operations run seamlessly throughout the day.

This full-time position offers a competitive compensation package and a variety of benefits, including medical, dental, and vision coverage, short-term and long-term disability income, term life, and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. There is also an exciting Daily Pay option available, providing flexibility to meet your financial needs. The role is ideal for individuals with experience in hospitality who are passionate about guest service and looking to grow within a supportive and dynamic environment.

Joining the Courtyard Anaheim Resort/Convention Center means becoming part of a team that values dedication, professionalism, and a genuine desire to make every guest feel at home. If you thrive in a role where customer interaction is at the heart of your duties and you enjoy problem-solving with a smile, this opportunity is perfect for you. We invite you to bring your energy and expertise to our hotel and contribute to delivering exceptional experiences that encourage guests to return time and again.