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Courier Route Driver Floater

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $24.00 - $27.00
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Benefits

career growth
Learning and development
recognition programs
Medical insurance
Dental Insurance
Vision Insurance
HCFSA
DCFSA
HSA
commuter transit and parking
supplemental life insurance
accident insurance
critical illness insurance
hospital indemnity
legal program
Identity Theft Protection
pet discounts
Pet insurance
group home and auto insurance
Employee assistance program
short term disability
Life insurance
education discounts
401k with Matching
entertainment discounts
Paid Time Off

Job Description

SPS Global is a renowned outsourcing solutions provider specializing in Intelligent Automation technologies such as Artificial Intelligence and Robotic Process Automation. Operating across more than 22 countries worldwide, SPS delivers comprehensive services including Mailroom Management, Office Services like Reception and Lobby Concierge, Conference Room Management, and Document Processing Services. Catering to a diverse clientele in sectors such as banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies, SPS is dedicated to providing high-quality outsourcing experiences. With a strong commitment to employee development, SPS offers robust career opportunities, comprehensive benefits, and inclusive training programs. This fosters a culture of access, inclusion, equity, and diversity, ensuring fair and equal treatment for all employees and applicants.

The Route Driver/Courier Floater position at SPS Global is a pivotal on-site role based in Santa Clara, California. This employment opportunity demands a dependable and service-oriented professional responsible for the safe, accurate, and timely delivery of mail and parcels across campus locations, adhering to strict chain-of-custody standards. Beyond delivery duties, the role requires versatility as it includes providing flexible support to both front- and back-office functions, ensuring continuous and seamless service delivery. The ideal candidate is not only reliable and detail-focused but also demonstrates a strong ability to work independently while upholding professionalism as a representative of SPS. This role entails traveling predefined courier routes using company vehicles, performing scheduled pickups and deliveries, maintaining detailed logs, and strictly following operational procedures to meet client expectations. Additionally, the position requires safe operation and routine maintenance of company vehicles and delivering exceptional customer service in all communications. The Route Driver/Courier Floater also functions as a cross-trained team member capable of covering office service operations when needed, contributing to operational continuity and service excellence. This role is an excellent opportunity for candidates seeking career growth within a supportive and dynamic environment that values learning, professional development, and recognition of talent. SPS Global offers a competitive benefits package including medical, dental, vision insurance, various flexible spending accounts, commuter benefits, supplemental insurance options, employee assistance programs, retirement plans with matching contributions, and paid time off.

Job Requirements

  • High school diploma or equivalent
  • Current state-issued driver's license with a clean driving record
  • Ability to safely operate a company motor vehicle
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Ability to multitask and work independently
  • Basic computer proficiency and ability to learn required systems
  • Professional appearance and adherence to company policies

Job Qualifications

  • High school diploma or equivalent
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Ability to multitask and work independently
  • Basic computer proficiency and ability to learn required systems
  • Professional appearance and adherence to company policies
  • 2+ years of related work experience preferred
  • Working knowledge of MFD equipment preferred
  • Experience with shipping and receiving procedures preferred
  • Familiarity with validating packing slips and handling materials accurately preferred

Job Duties

  • Travel a predefined courier route via company vehicle to deliver mail and parcels
  • Perform scheduled pick-ups and deliveries by accurately following maps and written instructions
  • Maintain detailed logs and time stamps for all items received and delivered
  • Support chain-of-custody requirements in accordance with operating procedures
  • Respond to client requests accurately and ensure timely order fulfillment
  • Complete all required paperwork in a timely, accurate, and legible manner
  • Operate company vehicles safely and in compliance with state and company standards
  • Follow company protocol in the event of an accident and/or injury
  • Maintain vehicle condition through routine servicing
  • Ensure vehicle cleanliness and readiness for daily operation
  • Deliver 5-star customer service in all forms of communication
  • Follow Operational Service Excellence performance standards
  • Build professional relationships with customers and internal teams
  • Maintain professionalism and composure when handling sensitive inquiries
  • Determine when additional support is required for complex requests
  • Proactively seek additional work during downtime
  • Provide front- or back-office coverage as needed
  • Assist with shipping and receiving procedures
  • Validate packing slips for accuracy of incoming and outgoing materials
  • Train backup personnel and provide guidance on policies and procedures

Job Criteria

Experience

No experience required


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