Courier Route Driver Floater

SPS Global is a distinguished, award-winning outsourcing solutions provider that operates in over 22 countries worldwide. The company specializes in delivering Intelligent Automation services, including Artificial Intelligence and Robotic Process Automation, across a diverse range of industries such as banking, insurance, legal, higher education, and advertising. SPS Global is known for its commitment to excellence in delivering mailroom management services both physical and digital, office services including reception and concierge duties, conference room management, and advanced document processing. As an employer, SPS prides itself on fostering a culture of access, inclusion, equity, and diversity, ensuring all employees and applicants are treated fairly and equally regardless of race, gender identity, sexual orientation, age, disability, and other protected statuses. It actively promotes professional development through comprehensive benefits and various training programs to help employees build fulfilling careers. The company also emphasizes a respectful workplace and offers reasonable accommodations to support individuals with disabilities during the hiring and employment process.

The Route Driver/Courier Floater role at SPS Global is based in Santa Clara, California, and is crafted to support on-site client operations by ensuring the safe, accurate, and timely delivery of mail and parcels across campus locations. This role goes beyond typical courier duties by requiring strict adherence to chain-of-custody standards and operational excellence. The incumbent is expected to be reliable, detail-oriented, and capable of working independently while showcasing professionalism that represents SPS Global’s brand values. In addition to driving and delivering mail and packages, the role entails providing flexible support to both front- and back-office functions where needed, which helps maintain continuity of service throughout client operations.

The Route Driver/Courier Floater's core responsibilities include receiving dispatch instructions, executing predefined courier routes using company vehicles, and ensuring all deliveries and pickups are performed according to schedule with full accuracy. This position demands strong organizational skills to maintain detailed logs and time stamps of all items handled, supporting chain-of-custody procedures rigorously. Safety is paramount, with expectations that the Route Driver operates vehicles safely in compliance with state and company standards, maintains vehicle condition through routine servicing, and keeps vehicles clean and ready for operation daily.

Moreover, candidates will deliver exceptional customer service in all communication modes, uphold service excellence standards, and cultivate professional relationships with customers and internal teams. Handling sensitive inquiries with composure and escalating complex requests appropriately are critical aspects of the role. The position also involves cross-functional office support duties such as assisting with shipping and receiving procedures, validating packing slips, training backup personnel, and undertaking additional tasks during downtime to maximize productivity.

Ideal candidates will possess at least a high school diploma, a valid driver’s license with a clean driving record, and be capable of multitasking and learning relevant systems quickly. A professional appearance and strict adherence to company policies reflect the company’s commitment to professionalism. Preferred qualifications include two or more years of related experience and familiarity with office equipment and shipping and receiving operations.

SPS Global offers a wealth of benefits to its employees, including medical, dental, vision coverage, and various financial and insurance programs, along with career growth opportunities, a culture of learning and professional development, and programs that recognize and reward talent. The company strives to ensure a supportive and inclusive work environment that allows employees to thrive and contribute meaningfully to client satisfaction and business success.