Counterperson

The hiring company is a reputable supplier specializing in heating, air conditioning, and refrigeration equipment and parts. This organization prides itself on offering high-quality products and exceptional customer service to a wide customer base, which ranges from individual consumers to commercial enterprises. With a strong dedication to industry education and customer satisfaction, the company continuously invests in employee training, including in-house seminars and participation in trade education groups such as RSES, ACCA, and ARW. This ensures that staff members remain knowledgeable about the latest products, industry standards, and best practices. The company maintains both heated store areas and unheated warehouse areas, providing a diverse working environment that supports seasonal fluctuations and inventory demands. Employees can expect a dynamic and fast-paced atmosphere that values teamwork, professionalism, and continuous improvement.

This role is for a customer service representative who plays a crucial part in maintaining the company’s high standards of service and operational efficiency. The position involves direct interaction with customers, providing prompt, knowledgeable, and courteous assistance. Key responsibilities include handling customer orders, answering inquiries, managing invoicing and inventory systems, and supporting logistical operations such as loading and unloading delivery vehicles. The ideal candidate is expected to demonstrate excellent communication skills, a friendly demeanor, and a strong commitment to accuracy and timeliness in fulfilling customer needs. The role also requires physical stamina, as it involves activities such as lifting heavy items up to 75 pounds, prolonged standing, bending, and climbing ladders. The ability to operate equipment such as forklifts and office machines including fax machines, calculators, and photocopiers is essential.

Beyond the core customer service functions, this position supports the overall operational health of the company by participating in after-hours emergency call rotations, maintaining a clean and safe work environment, and updating necessary documentation like vendor catalogs and safety data sheets. The job also requires flexibility for overtime during peak seasons and mandatory attendance on Saturdays as operational needs demand. Employees in this role benefit from a structured, yet engaging work environment with opportunities for professional development through continuous education and skill-building initiatives offered by the company and its vendors. This customer service position appeals to individuals who enjoy a hands-on role in a company that values both product expertise and outstanding service delivery. The comprehensive nature of the job highlights the importance of versatility, reliability, and a proactive approach to customer satisfaction and operational excellence.