Counter Staff - Part Time

Edit Holdings, LLC, operating as Tide Cleaners, is a renowned company specializing in dry cleaning and laundry services with a reputation for exceptional quality and customer satisfaction. Tide Cleaners is committed to maintaining high standards in garment care, convenience, and customer service, making it a trusted choice for individuals and families seeking reliable and professional fabric cleaning solutions. With a widespread presence and a strong community focus, Tide Cleaners ensures that every customer interaction reflects their core values of excellence, integrity, and top quality.

As a Counter Staff member at Tide Cleaners, you will play a vital role in upholding the company’s commitment to outstanding customer experience. This part-time position, offering up to 29 hours per week, requires a motivated individual who thrives in a team environment and enjoys working closely with people. You will be responsible for managing front-end operations that include assisting customers with dry cleaning and laundry drop-off and pick-up procedures, ensuring garment quality meets rigorous standards, and consistently delivering professional and courteous service.

Your role involves extensive interaction with customers both in-store and through various communication channels such as phone and email. You will handle customer inquiries, resolve concerns promptly, and foster positive relationships by understanding and addressing the needs of each client. The position demands accuracy, particularly in transaction management, where you will be expected to calculate prices and process payments efficiently, handling cash and credit transactions responsibly.

In addition to direct customer service, your duties will include performing garment check-ins and check-outs, tagging items properly, and maintaining an organized counter area. You will contribute to the smooth operation of the store by assisting in opening and closing procedures and meeting daily operational goals. Furthermore, part of your responsibilities involves assisting in the training and development of new employees, sharing your knowledge of standard store procedures to help them succeed.

Adaptability is key in this fast-paced environment where attention to detail and the ability to stand for extended periods are essential. Tide Cleaners values team members who are self-motivated, energetic, and embody the company’s core values of guest service, excellence, commitment, integrity, and top-quality performance. This role provides an excellent opportunity for those with previous experience in hospitality or customer service to leverage their skills in a dynamic and supportive workplace, where ongoing training and personal development are encouraged.