Counter Staff-Full Time

Edit Holdings, LLC, operating under the trade name Tide Cleaners, is a well-established company specializing in dry cleaning and laundry services. With a commitment to delivering top-quality garment care combined with exceptional customer service, Tide Cleaners has been serving diverse communities with dedication and professionalism. The company prides itself on fostering a positive, team-oriented work environment where employees are valued and empowered to excel. Known for its integrity, excellence, and commitment to customer satisfaction, Tide Cleaners continues to grow, providing ample opportunities for career advancement within the organization.

The role of Counter Staff is a vital position within Tide Cleaners, responsible for representing the brand directly to customers and ensuring a seamless service experience. This full-time opportunity involves working closely under the supervision of both the Counter Manager and General Manager, ensuring that daily operations run smoothly and efficiently. Counter Staff members are expected to embody the company’s core values of guest service, excellence, commitment, integrity, and top-quality service, acting as the frontline ambassadors for the business.

This position requires individuals who enjoy interacting with people and can thrive in a fast-paced, team-driven environment. The responsibilities range from managing customer inquiries and performing garment check-in and check-out to handling transactional duties such as pricing and payment processing. Counter Staff must also maintain the quality standards expected by Tide Cleaners by accurately spotting and tagging garments and ensuring that all items meet the company’s stringent quality assurance measures.

Beyond direct customer interactions, this role involves contributing to store operations, including opening and closing procedures, maintaining an organized workspace, and helping train new employees on store protocols and processes. Employees are expected to be adaptable, detail-oriented, and capable of standing for extended periods while delivering outstanding customer service.

The opportunity at Tide Cleaners offers both full-time and part-time shifts, with full-time staff working between 32 to 40 hours per week. The store hours are designed to accommodate customer needs with operations from early morning till evening, including weekends. This role offers a competitive benefits package that includes health, vision, and dental insurance, a 401(k) plan, yearly paid time off, and paid holidays after one year of employment. This combination of job security, comprehensive benefits, and a supportive team environment makes the Counter Staff position a rewarding career path for those interested in retail and customer service within the garment care industry.