Counter Service Manager

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Weekly Payroll

meal discounts

Health Insurance

Health savings account

401(k) matching

Vision Insurance

Dental Insurance

Disability insurance

Opportunities for advancement

flexible schedule

Job Description

Goode Company is a renowned Texas-based restaurant group dedicated to delivering an exceptional dining experience centered on authentic Texas cuisine. With a rich heritage and commitment to quality, the company operates multiple taquerias and grills that emphasize the craftsmanship behind every plate served, ensuring each guest enjoys consistent flavor and presentation. The brand places great emphasis on operational excellence, customer loyalty, and continuous growth within the competitive food service industry. Known for its vibrant atmosphere and high standards, Goode Company creates an environment where both team members and guests feel valued and engaged. The company embraces innovation and strong community connections while maintaining traditional culinary roots, making it a respected name in Texas hospitality.

The Taqueria Manager role at Goode Company is a pivotal position responsible for ensuring that the restaurant meets its operational goals and provides top-notch guest service. This hands-on management role demands a deep appreciation for food quality, effective team leadership, and a strong commitment to brand values. Managers work closely with General Managers to oversee financial performance through monitoring profit and loss statements (P&Ls) and aligning with the company’s strategic objectives set by senior leadership. The role requires a balance of customer service excellence, staff training, food safety compliance, and daily operational oversight.

A Goode Company Taqueria Manager actively fosters customer relationships and develops team members by promoting the brand culture and values. They are accountable for maintaining food preparation standards, scheduling, ensuring compliance with health and safety regulations, and monitoring all aspects of the guest experience from food quality to employee presentation. This position requires problem-solving skills, decision-making autonomy, and a proactive approach to managing both staff and operational challenges. The Manager embraces a sense of ownership toward the restaurant and leads by example through engagement, coaching, and hands-on involvement during shifts.

This role is ideal for candidates with at least two years of counter service management experience, knowledge of kitchen operations including mesquite grilling and line quality, and familiarity with P&L accountability. Proficiency in Microsoft Office and excellent communication skills are important, along with certifications in allergen management, food safety, and TABC licensure. Spanish language skills are advantageous but not mandatory. Goode Company offers a competitive employment package that includes health insurance, a 401(k) with employer matching, flexible scheduling, and opportunities for professional advancement within a supportive and dynamic environment.

Job Requirements

2 or more years of counter service management experience required
knowledge of all kitchen operations (mesquite, prep, line quality identifiers and standards)
P&L accountability experience highly preferred
excellent communication skills
excellent computer skills and Microsoft Office experience
allergen, food managers, and TABC certified

Job Qualifications

2 or more years of counter service management experience required
knowledge of all kitchen operations (mesquite, prep, line quality identifiers and standards)
must demonstrate the ability to run effective shifts in all aspects of the restaurant
P&L accountability experience highly preferred
Spanish speaking a plus, not required
excellent communication skills, verbal and written
excellent computer skills and Microsoft Office experience
allergen, Food Managers, and TABC Certified

Job Duties

Ensure proper guest service to all guests through constant evaluation of restaurant service performance
investigate and resolve customer complaints regarding food quality, service and accommodations
complete, hands-on training and knowledge of each position within the restaurant
monitor wait times in the serving line
provide excellent quality and presentation of all food to all guests
train team members in food preparation procedures and company standards, while monitoring food preparation methods, portion sizes, garnishing, and presentation to ensure food is prepared and served in an acceptable manner
schedule, receive, and verify food and beverage deliveries for proper quality and quantity
ensure product safety by training all team members on food preparation, sanitation, and safety procedures
monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance
inspect supplies, equipment, work areas and property to ensure efficient service and conformance to standards
understand safety and security practices to ensure safety to team members and patrons
responsible for working with other managers to meet the financial and operational targets while maintaining high operating standards
responsible for personnel actions such as hiring, training, disciplining, and terminating as necessary in accordance with Goode Company policies and applicable laws
teach and train staff about the Brand values and culture of Goode Company
effectively manage schedules to ensure the restaurant is staffed accordingly and per company policy
accountable for food standards, systems, cleanliness, organization, team member engagement and the guest experience
monitor employee appearance and uniform throughout shift
communicate effectively with other managers and team members
build employee morale and rapport by leading by example, teamwork, and hands-on management approach (training, coaching, motivating, and follow-up)
conduct shift meetings as necessary
display a sense of ownership. Make decisions as if the restaurant were your own
be resourceful in handling assignments and solving problems