Counter Service Job (Cashier, Barista, Expo)

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $14.00 - $18.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

401(k) matching
competitive salary
Employee Discounts
Health Insurance
Paid Time Off
temporary disability insurance
closed on all major holidays

Job Description

Highway Inn is a distinguished Hawaiian and local food restaurant with a rich history spanning over 75 years. As a third-generation family-owned establishment, it has become a beloved dining destination that prides itself on delivering authentic Hawaiian flavors and outstanding hospitality. Located in Hawaii, Highway Inn is renowned for its commitment to quality food and exceptional customer service, which embodies the spirit of aloha and ohana. This revered restaurant has built a loyal customer base over the decades, with generations of families returning to enjoy the warm, welcoming atmosphere and traditional cuisine that reflects the unique culture and heritage of the islands.

The team at Highway Inn values long-term relationships with their employees, many of whom have been with the company for over 20 years, fostering a family-like environment that supports growth, stability, and pride in service. The restaurant not only serves mouthwatering dishes but also aims to provide every guest with a meaningful and memorable experience that showcases the true aloha spirit. As part of their commitment to community and culture, the restaurant closes on all major holidays, allowing staff to spend quality time with their families and maintain a healthy work-life balance.

The Cashier/Take-Out Staff role at Highway Inn is an integral part of the guest experience, often representing the first point of contact for customers either over the phone or in person. This position requires someone who can remain calm and efficient under pressure, juggling multiple tasks while maintaining a friendly and professional demeanor. The ideal candidate is familiar with Hawaiian food and culture, understands the importance of portraying the core values of aloha and ohana, and is adept at managing orders through the Point of Sale system, preparing espresso drinks, and performing expo duties to ensure prompt and accurate service. This role demands excellent interpersonal skills, a positive attitude, and the ability to multitask effectively in a busy restaurant environment.

The cashier/take-out position offers an excellent opportunity to join a well-established and award-winning restaurant that values its employees and customers alike. Candidates will benefit from working in an environment that nurtures personal and professional growth while embracing the unique aspects of Hawaiian culture and cuisine. This position provides a competitive salary and access to a comprehensive benefits package including health insurance, paid time off, 401(k) matching, and employee discounts. As the face of Highway Inn to many guests, the cashier/take-out staff play a vital role in maintaining the restaurant's stellar reputation and ensuring every visitor leaves feeling welcomed and satisfied, with an authentic taste of the Hawaiian aloha spirit.

Job Requirements

  • 1 to 2 years customer service experience or in similar role
  • Preferred experience in cashiering and point of sale systems
  • Strong attendance record
  • Able to stand and/or walk continuously for long periods of time
  • Must be able to lift 20-25 pounds with or without assistance

Job Qualifications

  • 1 to 2 years customer service experience or in similar role
  • Preferred experience in cashiering and point of sale systems
  • Experience in cafe setting a plus
  • Excellent customer service and interpersonal skills
  • Strong attendance record
  • Positive attitude
  • Team player who is able to multitask efficiently
  • Able to stand and/or walk continuously for long periods of time
  • Able to read the POS screen and hear customers in an often-noisy environment
  • Must be able to lift 20-25 pounds with or without assistance

Job Duties

  • Promptly and warmly greeting guests with aloha on the phone or in person
  • Providing information or answering basic questions regarding menu items and general restaurant information such as parking, hours, promotions, etc.
  • Accurately ringing up and cashing out orders in Point of Sale system, making correct change and reviewing order with the customer to confirm accuracy during the order process and when customer receives food
  • Simultaneously managing incoming phone and online orders and walk-in orders
  • Making espresso drinks
  • Expo duties assembling drinks, pulling pastry or other prepared items for customer orders

Job Criteria

Experience

Mid Level (3-7 years)


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