Counter Sales Associate (HVAC & Refrigeration)

Duncan Supply Company, Inc. is a family-owned organization that has established itself as a premier distributor in the refrigeration, air conditioning, heating, and food service equipment and supplies industry. Serving customers across Indiana, Ohio, Northern Kentucky, and Central Illinois, Duncan Supply is recognized for its strong commitment to service excellence and customer satisfaction. The company’s reputation as a trusted service-first organization is built on the dedication and care of its team of employees, ensuring that clients receive not only the highest quality products but also the best service experience possible.

As a family-owned business, Duncan Supply Company values a close-knit, supportive work environment where employees are treated like members of a family rather than just staff. The organization fosters growth and development opportunities for its workforce and takes pride in nurturing long-term relationships with both clients and employees. The company’s Dayton location is currently expanding and seeking a responsible and reliable Counter Sales Associate to join their team.

The Counter Sales Associate plays a vital role in the daily operations at Duncan Supply. This position involves direct interaction with customers to ensure they receive the parts and equipment necessary for their projects or repair needs. The role demands strong communication skills, both verbal and written, to effectively assist customers, process orders, and provide updates on order status. Proficiency with computer systems is essential, as the position requires the use of technology to manage orders from initiation to completion while keeping the customer informed of any delays or changes.

Additionally, this role requires the ability to manage after-hours phone inquiries and occasionally lift items weighing up to 70 pounds. Attention to detail, integrity, and professionalism are crucial to maintaining the high standards Duncan Supply upholds. Candidates who take pride in their responsibility and reliability, and who demonstrate a commitment to excellent customer service, will find this opportunity rewarding.

Duncan Supply provides a stable and reputable work environment with competitive benefits designed to support your health, wellbeing, and financial security. The company is committed to equal opportunity employment and values diversity in its workforce, ensuring a respectful workplace free from discrimination based on race, religion, gender identity, or other protected categories. If you are looking for a chance to join an esteemed company known for its service leadership and employee support, this Counter Sales Associate role at the Dayton location could be an ideal fit.