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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
safe work environment
Job Description
Baker Distributing Company is a leading wholesale HVAC distributor known for providing a comprehensive range of heating, ventilation, and air conditioning equipment, parts, and supplies. Established as an industry leader, the company prides itself on delivering exceptional products and services to contractors, dealers, and end users alike. Baker Distributing Company has built a strong reputation by combining quality offerings with expert support, making it a trusted partner in the HVAC wholesale distribution market. The company operates multiple distributorship locations, each dedicated to offering outstanding customer service and efficient solutions to meet the evolving needs of the industry.
The Counter Sa... Show More
The Counter Sa... Show More
Job Requirements
- high school diploma or GED
- minimum 1+ year experience in counter sales, preferably in the HVAC industry
- knowledge of HVAC equipment at a wholesale distribution level
- ability to lift up to 50 pounds frequently
- ability to stand, sit, walk, climb, kneel, crouch, or crawl frequently
- ability to use computer keyboard, monitor, and telephone for prolonged periods
- ability to utilize forklifts, pallet jacks and other warehouse equipment
- ability to utilize heavy machinery
- proficient in English
Job Qualifications
- high school diploma or GED required
- excellent communication skills
- strong background in technical support, HVAC parts, and customer service/sales
- intermediate MS Office capabilities
- minimum 1+ year experience in a counter sales role, preferably in the HVAC industry
- knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level
- strong interpersonal skills including sales, problem solving, and customer service focus
- ability to work independently but meet assigned goals and objectives in designated time frames
- capable of working in a fast-paced environment with skills to multi-task at different levels
- excellent customer service mindset with the ability to develop long-term relationships
- excellent written and verbal communication skills
- strong and creative problem-solving skills
- ability to work independently and in a team environment
- proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures
Job Duties
- represent Baker Distributing Company as a leader in the industry ensuring maximum sales
- interact with internal and outside salespeople, vendors, and contractors
- responsible for showroom merchandising and re-stocking product
- assist in resolving customer relations problems with both dealers and end users
- complete sales order process for customers with efforts to up-sell associated items
- service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration
- provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources
- arrange stock on shelves or racks in sales area and keeps merchandise in order
- apply suggestive selling techniques and up-sells to current and prospective customers
- adhere to all company safety protocols and procedures
- utilize personal protective equipment (PPE) as required
- report any safety hazards or incidents immediately to management
- participate in regular safety training sessions and drills
- ensure a clean and organized workspace to prevent accidents and injuries
- follow all guidelines for the safe handling and storage of products
- maintain a professional and safe demeanor during all customer interactions
- conduct outgoing customer sales or service calls and resolve customer complaints
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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