Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
safe work environment
Job Description
Baker Distributing Company is a leading wholesale HVAC distributor known for providing a comprehensive range of heating, ventilation, and air conditioning equipment, parts, and supplies. Established as an industry leader, the company prides itself on delivering exceptional products and services to contractors, dealers, and end users alike. Baker Distributing Company has built a strong reputation by combining quality offerings with expert support, making it a trusted partner in the HVAC wholesale distribution market. The company operates multiple distributorship locations, each dedicated to offering outstanding customer service and efficient solutions to meet the evolving needs of the industry.
The Counter Sales Associate at Baker Distributing Company plays a pivotal role in maintaining the company’s esteemed position within the HVAC distribution sector. This role centers around servicing the sales counter at one of the company’s wholesale distributorships, which stocks multiple brands of HVAC products ranging from equipment to parts and supplies. The primary responsibility is to deliver exceptional customer service in a fast-paced, sales-driven environment, contributing to revenue growth and customer retention. This position requires a diligent and organized individual who embodies strong communication skills and a passion for sales. The Counter Sales Associate will engage directly with customers, both walk-in and over the phone, assist in the sourcing and shipping of parts, manage inventory control, and handle warranty administration. In addition, the role involves showroom merchandising responsibilities, ensuring that products are attractively displayed and readily available for customers. The Counter Sales Associate is expected to perform suggestive selling and up-selling techniques to enhance sales opportunities while fostering positive relationships with clients. This role also emphasizes safety by adhering to company protocols including the proper use of personal protective equipment (PPE), recognizing hazards, and maintaining an organized workspace to prevent accidents.
Through this role, individuals will actively contribute to Baker Distributing Company’s goals of excellence in customer satisfaction and sales performance. The position demands versatility and a solutions-oriented mindset to resolve customer problems, coordinate with internal and external sales personnel, and maintain smooth operational flow at the sales counter. Candidates with experience or knowledge in the HVAC industry, especially in wholesale distribution, will find this role particularly rewarding. Baker Distributing Company encourages motivated professionals who seek a dynamic work environment with opportunities for growth to apply. This full-time role provides the chance to develop long-term customer relationships, acquire in-depth product knowledge, and become an integral part of a respected company that values commitment, safety, and superior service.
The Counter Sales Associate at Baker Distributing Company plays a pivotal role in maintaining the company’s esteemed position within the HVAC distribution sector. This role centers around servicing the sales counter at one of the company’s wholesale distributorships, which stocks multiple brands of HVAC products ranging from equipment to parts and supplies. The primary responsibility is to deliver exceptional customer service in a fast-paced, sales-driven environment, contributing to revenue growth and customer retention. This position requires a diligent and organized individual who embodies strong communication skills and a passion for sales. The Counter Sales Associate will engage directly with customers, both walk-in and over the phone, assist in the sourcing and shipping of parts, manage inventory control, and handle warranty administration. In addition, the role involves showroom merchandising responsibilities, ensuring that products are attractively displayed and readily available for customers. The Counter Sales Associate is expected to perform suggestive selling and up-selling techniques to enhance sales opportunities while fostering positive relationships with clients. This role also emphasizes safety by adhering to company protocols including the proper use of personal protective equipment (PPE), recognizing hazards, and maintaining an organized workspace to prevent accidents.
Through this role, individuals will actively contribute to Baker Distributing Company’s goals of excellence in customer satisfaction and sales performance. The position demands versatility and a solutions-oriented mindset to resolve customer problems, coordinate with internal and external sales personnel, and maintain smooth operational flow at the sales counter. Candidates with experience or knowledge in the HVAC industry, especially in wholesale distribution, will find this role particularly rewarding. Baker Distributing Company encourages motivated professionals who seek a dynamic work environment with opportunities for growth to apply. This full-time role provides the chance to develop long-term customer relationships, acquire in-depth product knowledge, and become an integral part of a respected company that values commitment, safety, and superior service.
Job Requirements
- high school diploma or GED
- minimum 1+ year experience in counter sales, preferably in the HVAC industry
- knowledge of HVAC equipment at a wholesale distribution level
- ability to lift up to 50 pounds frequently
- ability to stand, sit, walk, climb, kneel, crouch, or crawl frequently
- ability to use computer keyboard, monitor, and telephone for prolonged periods
- ability to utilize forklifts, pallet jacks and other warehouse equipment
- ability to utilize heavy machinery
- proficient in English
Job Qualifications
- high school diploma or GED required
- excellent communication skills
- strong background in technical support, HVAC parts, and customer service/sales
- intermediate MS Office capabilities
- minimum 1+ year experience in a counter sales role, preferably in the HVAC industry
- knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level
- strong interpersonal skills including sales, problem solving, and customer service focus
- ability to work independently but meet assigned goals and objectives in designated time frames
- capable of working in a fast-paced environment with skills to multi-task at different levels
- excellent customer service mindset with the ability to develop long-term relationships
- excellent written and verbal communication skills
- strong and creative problem-solving skills
- ability to work independently and in a team environment
- proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures
Job Duties
- represent Baker Distributing Company as a leader in the industry ensuring maximum sales
- interact with internal and outside salespeople, vendors, and contractors
- responsible for showroom merchandising and re-stocking product
- assist in resolving customer relations problems with both dealers and end users
- complete sales order process for customers with efforts to up-sell associated items
- service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration
- provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources
- arrange stock on shelves or racks in sales area and keeps merchandise in order
- apply suggestive selling techniques and up-sells to current and prospective customers
- adhere to all company safety protocols and procedures
- utilize personal protective equipment (PPE) as required
- report any safety hazards or incidents immediately to management
- participate in regular safety training sessions and drills
- ensure a clean and organized workspace to prevent accidents and injuries
- follow all guidelines for the safe handling and storage of products
- maintain a professional and safe demeanor during all customer interactions
- conduct outgoing customer sales or service calls and resolve customer complaints
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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