Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) with matching
Financial planning resources
Parental leave
Life and Disability Insurance
Job Description
Bosch is a globally recognized technology and engineering company known for inventing high-quality products and services that positively impact people's lives. The company operates across various sectors including connected living, mobility, and industry, showcasing diverse and innovative teams worldwide who drive excellence and creativity. Bosch is committed to fostering an inclusive work culture that promotes growth, work-life balance, and celebrates individual values and success. Employees are encouraged to reinvent themselves, discover new opportunities, and shape the future through their contributions. The company emphasizes its core philosophy of working #LikeABosch, which highlights personal development, teamwork, and making a difference in the world.
The role of Counter Sales Associate at Bosch, located in Tigard, Oregon, is a critical front-line position that ensures an excellent customer experience. This job is full-time and focuses on the sale of HVAC products, managing customer orders, follow-ups, parts lookup and ordering, and maintaining high standards of customer service. Beyond sales, the role involves warehouse responsibilities such as loading and unloading deliveries, picking materials for orders, restocking, and using equipment like forklifts. The Counter Sales Associate must be friendly, empathetic, and efficient in responding to diverse customer inquiries via phone, email, and chat. This position requires excellent communication skills, product knowledge, and an ability to manage multiple tasks in a timely manner. The Associate will also document customer interactions, coordinate with other departments, and assist in training new hires.
Bosch offers a competitive salary and a comprehensive benefits package, including premium health coverage, 401(k) with generous matching, financial planning resources, paid time off, parental leave, and life and disability insurance. The company values a safe, diverse, and equitable work environment, compliant with all federal and state regulations, including drug testing and background checks. Bosch promotes employee well-being and success, allowing individuals to advance their careers while maintaining a balanced lifestyle. This opportunity is ideal for individuals passionate about delivering superior customer service in a dynamic, supportive, and innovative setting.
The role of Counter Sales Associate at Bosch, located in Tigard, Oregon, is a critical front-line position that ensures an excellent customer experience. This job is full-time and focuses on the sale of HVAC products, managing customer orders, follow-ups, parts lookup and ordering, and maintaining high standards of customer service. Beyond sales, the role involves warehouse responsibilities such as loading and unloading deliveries, picking materials for orders, restocking, and using equipment like forklifts. The Counter Sales Associate must be friendly, empathetic, and efficient in responding to diverse customer inquiries via phone, email, and chat. This position requires excellent communication skills, product knowledge, and an ability to manage multiple tasks in a timely manner. The Associate will also document customer interactions, coordinate with other departments, and assist in training new hires.
Bosch offers a competitive salary and a comprehensive benefits package, including premium health coverage, 401(k) with generous matching, financial planning resources, paid time off, parental leave, and life and disability insurance. The company values a safe, diverse, and equitable work environment, compliant with all federal and state regulations, including drug testing and background checks. Bosch promotes employee well-being and success, allowing individuals to advance their careers while maintaining a balanced lifestyle. This opportunity is ideal for individuals passionate about delivering superior customer service in a dynamic, supportive, and innovative setting.
Job Requirements
- High school diploma or equivalent
- associate degree preferred
- knowledge of HVAC equipment and parts preferred
- previous customer service experience preferred
- proficiency in CRM software and Microsoft Office
- ability to multi-task
- ability to lift and carry 40 lbs
- forklift operation experience helpful
- strong communication skills
- ability to remain professional in challenging situations
- positive attitude
- willingness to assist with warehouse duties 20-30% of the time
Job Qualifications
- High school diploma or equivalent
- associate degree in a related field preferred
- knowledge of HVAC equipment and parts preferred
- previous customer service experience preferred
- excellent verbal and written communication skills
- strong active listening and problem-solving abilities
- proficiency in CRM software and Microsoft Office suite
- ability to multi-task and manage time effectively
- patient and empathetic approach to customers
- calm and professional demeanor
- strong team player
- multilingual skills (Spanish or Russian) helpful but not required
Job Duties
- Sell HVAC products to customers
- process customer orders and returns
- respond to customer inquiries via phone, email, and chat
- follow up on existing orders and parts lookup
- assist with warehouse duties such as loading/unloading deliveries, picking materials, receiving and restocking products
- operate forklifts and other equipment safely
- manage inventory and maintain accurate records
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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