Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
safe work environment
Job Description
Baker Distributing Company is a distinguished leader in the wholesale HVAC distribution industry, known for providing a comprehensive range of top-quality equipment, parts, and supplies to contractors, dealers, and end users. With a rich history of delivering exceptional value and customer service, Baker Distributing Company operates multiple distributorship locations that carry numerous well-known HVAC brands. The company prides itself on fostering a collaborative and innovative work environment where employees are empowered to grow and contribute to the enduring success of the organization. Renowned for its commitment to quality, integrity, and customer satisfaction, Baker Distributing Company remains a trusted partner for all HVAC distribution needs.
We are currently seeking a motivated and skilled Counter Sales Associate to join our team. This role is essential in maintaining our reputation for excellent service at the sales counter within one of our wholesale HVAC distributorships. As a Counter Sales Associate, you will be the face of Baker Distributing Company, responsible for providing outstanding customer service in a dynamic, sales-driven environment. You will engage directly with walk-in customers, telephone inquiries, vendors, contractors, and internal sales staff to ensure that our clients receive timely and accurate assistance tailored to their specific product and service needs.
The position requires strong organizational and communication skills and a proactive approach to sales, including upselling and suggestive selling techniques to promote additional products and services. You will also play a vital role in showroom merchandising, product restocking, and inventory control. Your ability to problem-solve and handle customer concerns with professionalism will directly contribute to customer satisfaction and loyalty.
Safety is a top priority at Baker Distributing Company. The Counter Sales Associate must adhere strictly to all safety protocols, including the use of personal protective equipment and participation in ongoing safety training programs. You will be responsible for maintaining a clean, organized, and hazard-free work environment to protect yourself and your colleagues.
Physical requirements of the job include the ability to lift up to 50 pounds frequently, operate warehouse machinery such as forklifts and pallet jacks, and perform physical activities like standing, crawling, and climbing. Proficiency in English is necessary to ensure safety compliance and effective communication. This position offers an excellent opportunity for career advancement within a thriving wholesale distribution company. If you have a passion for customer service, a background in HVAC product knowledge, and thrive in a fast-paced sales environment, we encourage you to apply and become a valued member of Baker Distributing Company.
We are currently seeking a motivated and skilled Counter Sales Associate to join our team. This role is essential in maintaining our reputation for excellent service at the sales counter within one of our wholesale HVAC distributorships. As a Counter Sales Associate, you will be the face of Baker Distributing Company, responsible for providing outstanding customer service in a dynamic, sales-driven environment. You will engage directly with walk-in customers, telephone inquiries, vendors, contractors, and internal sales staff to ensure that our clients receive timely and accurate assistance tailored to their specific product and service needs.
The position requires strong organizational and communication skills and a proactive approach to sales, including upselling and suggestive selling techniques to promote additional products and services. You will also play a vital role in showroom merchandising, product restocking, and inventory control. Your ability to problem-solve and handle customer concerns with professionalism will directly contribute to customer satisfaction and loyalty.
Safety is a top priority at Baker Distributing Company. The Counter Sales Associate must adhere strictly to all safety protocols, including the use of personal protective equipment and participation in ongoing safety training programs. You will be responsible for maintaining a clean, organized, and hazard-free work environment to protect yourself and your colleagues.
Physical requirements of the job include the ability to lift up to 50 pounds frequently, operate warehouse machinery such as forklifts and pallet jacks, and perform physical activities like standing, crawling, and climbing. Proficiency in English is necessary to ensure safety compliance and effective communication. This position offers an excellent opportunity for career advancement within a thriving wholesale distribution company. If you have a passion for customer service, a background in HVAC product knowledge, and thrive in a fast-paced sales environment, we encourage you to apply and become a valued member of Baker Distributing Company.
Job Requirements
- High school diploma or GED
- Minimum 1+ year experience in counter sales
- Knowledge of HVAC equipment at wholesale distribution level
- Strong communication skills
- Ability to work independently
- Ability to handle multiple tasks in fast-paced environment
- Proficiency in English language
- Ability to lift up to 50 pounds
- Ability to stand, sit, walk, climb, kneel, crouch, or crawl
- Ability to operate forklifts, pallet jacks and other warehouse equipment
- Willingness to adhere to safety protocols and use personal protective equipment
Job Qualifications
- High school diploma or GED required
- Minimum 1+ year experience in a counter sales role, preferably in the HVAC industry
- Excellent communication skills
- Strong background in technical support, HVAC parts, and customer service/sales
- Proficient with intermediate MS Office capabilities
- Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level
- Strong interpersonal skills including sales, problem solving, and customer service focus
- Ability to work independently and meet assigned goals and objectives
- Capable of working in a fast-paced environment and multitasking
- Excellent written and verbal communication skills
- Strong and creative problem-solving skills
- Must be proficient in speaking, reading, and understanding English to ensure compliance with safety standards, policies, and procedures
Job Duties
- Represent Baker Distributing Company as a leader in the industry ensuring maximum sales
- Interact with internal and outside salespeople, vendors, and contractors
- Responsible for showroom merchandising and re-stocking product
- Assist in resolving customer relations problems with both dealers and end users
- Complete sales order process for customers with efforts to up-sell associated items
- Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration
- Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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