Counter Sales Associate

Amarillo, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.50 - $18.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

safe work environment

Job Description

Baker Distributing Company is a well-established wholesale HVAC distributorship known for offering a wide range of equipment, parts, and supplies from multiple leading brands. As an industry leader, the company prides itself on its commitment to delivering exceptional customer service, innovative solutions, and superior product knowledge. Baker Distributing has built a strong reputation among contractors, vendors, and customers by consistently providing reliable and timely service. With a strategic focus on growth and customer satisfaction, the company operates in a dynamic and fast-paced environment that fosters professional development and teamwork.

The role of Counter Sales Associate at Baker Distributing Company is crucial to the overall sales operation. This position is responsible for managing the sales counter, which serves as the primary point of contact for customers visiting the wholesale distributorship. The Counter Sales Associate ensures a sales-oriented, customer-focused atmosphere by assisting customers with their HVAC equipment and parts needs, offering product recommendations, and completing sales transactions efficiently. The associate will interact daily with internal and outside sales teams, vendors, contractors, and end users to facilitate product sourcing, warranty administration, and inventory control.

In this role, the Counter Sales Associate will be expected to maintain showroom merchandising and keep the sales floor well-stocked and organized, taking care to adhere to company safety protocols. They will apply suggestive selling techniques and actively pursue opportunities to upsell related products to meet company sales goals. The position requires strong problem-solving skills to resolve customer issues promptly and maintain lasting professional relationships. The ideal candidate will have experience in the HVAC wholesale distribution sector, preferably with a background in sales, operations, purchasing, or inventory management.

Baker Distributing Company values continuous learning and leadership development, so candidates showing an interest in mentoring and professional growth will thrive in this position. The associate should be able to handle multiple tasks while maintaining a positive, professional demeanor in a fast-paced setting. Familiarity with Microsoft Office or similar productivity tools is important, and the company supports employees with assistive technologies if needed.

Physical demands include handling equipment and parts weighing up to 50 pounds, operating warehouse machinery like forklifts and pallet jacks, and performing tasks that require visual acuity and physical mobility. The company is committed to providing reasonable accommodations to support employees' needs and ensure compliance with safety standards.

This full-time position offers a unique opportunity to join a reputable wholesale HVAC distributorship focused on high-quality customer service and industry leadership. Candidates seeking a dynamic role that combines sales, customer service, and inventory management will find great potential for career growth at Baker Distributing Company.

Job Requirements

High school diploma or GED
Experience with HVAC equipment in wholesale distribution
Sales, operations, purchasing, or inventory management background preferred
Strong interpersonal and customer service skills
Ability to multitask in a fast-paced environment
Interest in continuous learning and leadership
Mechanical or technical knowledge preferred
Proficiency in Microsoft Office or similar tools
Valid driver’s license if driving is required

Job Qualifications

High school diploma or GED required
Demonstrated experience with HVAC equipment in a wholesale distribution setting
Background in sales, operations, purchasing, or inventory management preferred
Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building
Ability to manage multiple tasks in a dynamic, fast-paced environment
Demonstrated interest in continuous learning, mentoring, and leadership
Mechanical or technical experience preferred
Proficiency in Microsoft Office or similar productivity tools
A valid driver’s license required only if driving is an essential function of the role

Job Duties

Represent Baker Distributing Company as a leader in the industry ensuring maximum sales
Interact with internal and outside salespeople, vendors and contractors
Responsible for showroom merchandising and re-stocking product
Assist in resolving customer relations problems with both dealers and end users
Complete sales order process for customers with efforts to up-sell associated items
Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration
Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources
Arrange stock on shelves or racks in sales area and keeps merchandise in order
Apply suggestive selling techniques and up-sells to current and prospective customers
Adhere to all company safety protocols and procedures
Utilize personal protective equipment (PPE) as required
Report any safety hazards or incidents immediately to management
Participate in regular safety training sessions and drills
Ensure a clean and organized workspace to prevent accidents and injuries
Follow all guidelines for the safe handling and storage of products
Maintain a professional and safe demeanor during all customer interactions
Conduct outgoing customer sales or service calls and resolve customer complaints
Perform other duties as assigned