Counter Sales Associate

Baker Distributing Company is a well-established wholesale distributorship specializing in HVAC equipment, parts, and supplies. Recognized as a leader in the industry, Baker Distributing Company partners with multiple brands to offer a comprehensive selection of products to contractors, dealers, and end users. With a focus on quality products and exceptional customer service, the company has built a strong reputation for its expertise in HVAC distribution. Operating with a mission to support its customers with reliable service and knowledgeable sales representatives, Baker Distributing Company is committed to excellence in every aspect of the business.\n\nThe Counter Sales Associate plays a vital role within Baker Distributing Company by managing the sales counter at one of the company's wholesale HVAC locations. This role is designed for individuals who are customer service-oriented and sales-driven, as the primary responsibility is to provide an outstanding experience for customers in a fast-paced, sales-focused environment. The Counter Sales Associate serves as the face of the company in the showroom and interacts directly with internal sales teams, vendors, contractors, and walk-in customers, promoting the company’s brands and ensuring maximum sales.\n\nIn this role, the associate is tasked with performing a variety of duties that include processing sales orders, sourcing and shipping parts, managing inventory, and assisting in warranty administration. The position requires a blend of technical knowledge about HVAC products and a strong ability to engage customers through suggestive selling techniques. The associate is responsible for showroom merchandising and restocking products, maintaining organized shelves or racks to ensure a clean and professional sales area. Customer relations are a key focus, with responsibilities extending to resolving issues for both dealers and end users, thereby fostering long-term relationships and customer loyalty.\n\nAdherence to company safety protocols is critical in this role, as is the proper use of personal protective equipment (PPE). The Counter Sales Associate will actively participate in safety training sessions and maintain a safe work environment by reporting hazards and following guidelines for safe product handling and storage. The role also involves conducting outgoing sales or service calls and occasionally assisting with other duties as assigned, making it a dynamic and multifaceted position. The ideal candidate is organized, motivated, poised to work independently as well as within a team, and dedicated to continuous learning and development. This position offers an excellent opportunity for individuals interested in growing their careers in HVAC wholesale distribution and sales.